Jos Brown
Sacramento,CA
Summary
Experienced with patient care support and effective communication. Utilizes organizational skills and attention to detail to ensure smooth healthcare operations. Knowledge of healthcare procedures and patient relationship management.
Overview
2025
2025
years of professional experience
Work History
Human Resources Administrator
FPI Management
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
Human Resources Assistant
FPI Management
04.2021 - 09.2024
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Clerical Administrative Assistant
Fanueil
05.2018 - 03.2020
- Reduced errors in documentation by meticulously proofreading materials before submission or distribution.
- Delivered prompt responses to incoming correspondence from clients or colleagues both internally or externally via email or telephone calls while upholding a high level of professionalism at all times.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues via phone or email communication.
- Demonstrated adaptability in managing various administrative tasks simultaneously while maintaining a high level of accuracy and attention to detail.
Patient Care Representative
Enloe Hospital
10.2014 - 07.2016
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
Education
Bachelor of Science - Sociology
California State University, Chico
Chico, CA12-2024
Associate of Science - Social Sciences
Sierra College
Rocklin, CA05-2024
Skills
- Policy and procedure development
- Scheduling appointments
- Confidentiality handling
- Customer and client relations
- Patient-focused care
- Patient confidentiality
- Patient chart maintenance
- Verbal and written communication
Timeline
Human Resources Assistant
FPI Management
04.2021 - 09.2024
Clerical Administrative Assistant
Fanueil
05.2018 - 03.2020
Patient Care Representative
Enloe Hospital
10.2014 - 07.2016
Human Resources Administrator
FPI Management
Bachelor of Science - Sociology
California State University, Chico
Associate of Science - Social Sciences
Sierra College