José Camilo Hernandez
Sorrento,FL
Summary
Seasoned Hotel Manager with comprehensive experience in overseeing all aspects of hotel operations, from guest service to budget management. Possess strong leadership skills for driving team performance and implementing strategic initiatives. Known for boosting hotel's reputation through effective customer relationship management and robust revenue growth strategies. Committed to enhancing overall guest satisfaction, which has consistently resulted in high ratings and positive reviews. Specialized skills in operational management, financial oversight and customer excellence. Excel in leadership, problem-solving, and communication, ensuring smooth hotel operations and guest satisfaction.
Overview
11
11
years of professional experience
Work History
Hotel General Manager
SpringHill Suites by Marriott Orlando North/Sanford
03.2025 - Current
- Improved customer service scores for ITR and Elite Appreciation more than 20%.
- Ensure all brand and management policies/programs are implemented, followed, and supported.
- Reduced labor cost by 30%+. Implemented practices and methods to assure efficiency within all departments.
- Work with the revenue management team to drive ADR, occupancy, and RevPAR. Implement pricing strategies and market positioning plans to maximize profitability.
- Directed daily operations to enhance guest satisfaction and streamline service delivery.
- Implemented strategic initiatives to improve operational efficiency and reduce costs.
Hotel General Manager
Four Points by Sheraton Albany Marriott
08.2023 - 03.2025
- Monitored all profit and loss statements of the hotel and prepared an annual budget.
- Increase food & beverage sales by 300% by innovative marketing strategies.
- Conduct brand quarterly audits (food & beverage, housekeeping, and operations).
- Ensure proper development, training, and support is being conducted and available for all hotel employees (culture).
- Analyzed market trends to develop competitive pricing strategies and maximize revenue.
Hotel General Manager
Courtyard by Marriott
05.2021 - 08.2023
- Review P&L statements of the hotel and prepare an annual budget.
- Execute all Marriott standards and requirements.
- Created systems and procedures to streamline efficiency within all departments.
- Conduct weekly reports for corporate, monthly meetings, brand quarterly audits (food & beverage, housekeeping, and operations).
- Successfully improved guest survey scores with an increased overall satisfaction on Marriott website & third-party bookings.
- Reduced food cost & expenses from 45% to 30%. Reduced liquor cost from 35% to 20%.
Branch Manager/LO
Trustco Bank Colonie Plaza
01.2020 - 05.2021
- Providing training, coaching, development, and motivation for all staff.
- Prepare financial statements and operational reports for administration.
- Responsible for monthly, quarterly and yearly financial goals. Over a $1,000,000. in a new account money over 6 months.
- Directing all operational aspects including customer service, forecasts, goal achievements, networking and more.
- Led branch operations, ensuring compliance with banking regulations and organizational policies.
Mortgage Originator
Sunmark Federal Credit Union
12.2017 - 01.2020
- Evaluate, authorize, or recommend approval of residential real estate.
- Advise borrowers’ financial status, credit repair and affordable housing strategies.
- Establishing rapport with all customers, realtors, and community leaders.
- Knowledge of Conventional, FHA, VA, USDA, SONYMA, and New construction (fixed/adjusted).
- Over $5 million in origination loan.
- Time management, persuasion, conveying information effectively, active listening, service oriented, complex problem solver & more.
FOM/AGM
Residence Inn by Marriott
03.2014 - 12.2017
- Responsible for overseeing, training, and facilitating staff members.
- Exceeding enrollments every month over 30+.
- Full knowledge scope of accounts receivable, forecasting, sales & budgeting.
- Knowledge of accounting operations & sales revenue management.
- Follow and implement guidelines & practices, as well as culture and core values.
- Analyzed guest feedback data to identify areas for improvement, driving service enhancements across departments.
Education
Bachelor of Science - Hospitality and Service Management
Rochester Institute of Technology
Rochester, NY01.2013
Skills
- Fluent in Spanish & English
- Dale Carnegie Professional Certificate Program (03/2017)
- Marriott brand(s) experience & culture, 10 years Extensive experience with Residence Inn, Courtyard, Four Points and SpringHill Suites
- Systems experience FOSSE, LightSpeed, OnQ, MGS, Micros, EMC, GXP, M3, ADP, Paycom, NetSuite, Otelier
- Exceptional attention to detail, discipline, self-motivated & ability to handle any challenges
- Management experience, great interpersonal & communication skills
Timeline
Hotel General Manager
SpringHill Suites by Marriott Orlando North/Sanford
03.2025 - Current
Hotel General Manager
Four Points by Sheraton Albany Marriott
08.2023 - 03.2025
Hotel General Manager
Courtyard by Marriott
05.2021 - 08.2023
Branch Manager/LO
Trustco Bank Colonie Plaza
01.2020 - 05.2021
Mortgage Originator
Sunmark Federal Credit Union
12.2017 - 01.2020
FOM/AGM
Residence Inn by Marriott
03.2014 - 12.2017
Bachelor of Science - Hospitality and Service Management
Rochester Institute of Technology
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