José Ochoa Revuelta
Kennesaw,GA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Business Owner
Ochoa Luxury Service LLC
Kennesaw, Georgia, United States
09.2022 - Current
- Established and maintained a thriving transportation company offering top-notch black car services and airport transportation across the Atlanta metro area and Cobb County
- Initiated a company based on the concept of providing high-quality service for a reasonable rate
- Elevated customer satisfaction levels by assembling a team of skilled and amiable drivers willing to exceed expectations.
- Passionate about delivering outstanding customer service and consistently pursuing fresh approaches towards improving business outcomes.
Service Advisor
Lithia Motors, Inc.
Chamblee, Georgia, United States
05.2021 - 08.2022
- Managed multiple administrative responsibilities such as organizing paperwork, handling phone inquiries, and scheduling appointments.
- Guaranteed customer satisfaction by confirming that all required safety checks were conducted and documented before vehicle handover.
- Responded to customer concerns about service quality or billing matters with utmost professionalism.
- Provided information to customers regarding preventative maintenance options offered at the dealership.
Sales Associate
Autonation Toyota Scion Thornton Road
Lithia Springs, Georgia
04.2018 - 10.2018
- Established rapport with potential buyers using telephone communication and email outreach.
- Maintained a reputation for excellent customer satisfaction by consistently delivering prompt and reliable service.
- Ensured exceptional customer service through proactive follow-up after completing car sales.
- Presented persuasive arguments and closed deals quickly while maintaining high profit margins for the dealership.
Education
Bachelor of Laws - LLB - Lawyer
Universidad Rafael Urdaneta
05-2012
Skills
- Relationship Building
- Sales Processes
- Customer Service
- Service Recommendations
- Attention to Detail
- Sales Development
- Negotiation
- Service Scheduling
- Excellent Communication
- Troubleshooting
- Problem resolution
- Bilingual (Spanish)
- CDK
- Cost Estimation
- Computer Skills
- Customer Retention
Languages
Spanish
Native/ Bilingual
Timeline
Business Owner
Ochoa Luxury Service LLC
09.2022 - Current
Service Advisor
Lithia Motors, Inc.
05.2021 - 08.2022
Sales Associate
Autonation Toyota Scion Thornton Road
04.2018 - 10.2018
Bachelor of Laws - LLB - Lawyer
Universidad Rafael Urdaneta
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