Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Josabeth Fernandez

Houston

Summary

Highly motivated Customer Service Manager with 5+ years of experience in the retail industry. knowledge of problem-solving skills, as well as the ability to effectively manage customer service teams. Willing to relocate: Anywhere Authorized to work in the US for any employer


Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

oncue express
02.2024 - 03.2025
  • Led daily operational meetings to enhance team communication and streamline workflow processes.
  • Developed training materials and conducted sessions for new employees, improving onboarding efficiency.
  • Oversaw inventory management, ensuring accurate stock levels and timely replenishments.
  • Implemented process improvements that reduced errors in order fulfillment and increased customer satisfaction.
  • Monitored performance metrics, providing actionable insights to drive team productivity and accountability.
  • Collaborated with cross-functional teams to align strategies and achieve operational goals effectively.
  • Weekly inventory
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Assistant Manager

Bucky's Express
11.2018 - 04.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Skills

  • Assistant Manager Experience (6 years)
  • Cash handling (6 years)
  • Customer Service (6 years)
  • POS system (6 years)
  • Cashier (8 years)
  • Staff management
  • Sales strategies
  • Orientation and training
  • Performance reviewing

Certification

  • TABC Certification
  • January 2024 to January 2026

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

oncue express
02.2024 - 03.2025

Assistant Manager

Bucky's Express
11.2018 - 04.2023

Similar Profiles

CREATE PROFILE
Josabeth Fernandez