Josahlyn Stewart
San Jacinto,CA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
Self-employeed
05.2022 - Current
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Scanned documents and saved in database to keep records of essential organizational information.
Lead Teacher
Child Development Services
09.2020 - 04.2022
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
- Developed manual providing information on community resources across county available to families and children.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
Lead Teacher
Child Development Center, Yokosuka JP
02.2018 - 06.2020
- Create and implement staff time scheduling
- Works with senior employees to provide instruction and training to lower-level employees
- Assists the Training and Curriculum (T&C) Specialist in helping lower-level CY Program Assistant
- Assists the T&C Specialist with recording observations and charts progress of team members’ on-the-job skills
- Plans activities for program participants based on observed needs of individual children and youth
- Works with T&C Specialist, supervisor, and the CY Program Assistants to implement activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth
- Provides care and supervision, oversight, and accountability for program participants in compliance with Department of Defense 2 (DoD), NAF Component, and local installation command policies, guidance, and standards
- Participates in conferences with parents, employees, school, representatives, and local installation command personnel
- Mentors assigned CY Program Assistant team
Educational Leader
Child Development Center, Misawa JP
02.2015 - 09.2017
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Designed or used assessments to monitor student learning outcomes.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Monitored progress towards service plan goals.
- Developed and maintained accurate records of programs and services.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Educated clients and families about dangers of substance abuse and addiction.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Educational Tech/Program Assistant
Child Development Center, Yokosuka JP
08.2012 - 06.2014
- Worked independently and in cross-functional team environment and displayed self-motivation to complete tasks beyond specific directions.
- Organized educational resources and used planned approach to execute projects successfully and on-time.
- Entered data into multiple online children's information systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Cultivated relationships with struggling families.
- Led group discussions and activities to meet different families needs.
- Kept children files updated, accurate and aligned with requirements.
Residential Counselor
Rachel’s House
06.2009 - 09.2009
- Addressed behavioral and emotional needs of 5 residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Scanned documents and saved in database to keep records of essential organizational information.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Devised and enhanced treatment strategies to promote continued progress.
Sales Associate
Wal-Mart
02.2008 - 09.2008
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed 10 new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
PT Sales Associate
Food Lion
06.2004 - 03.2008
- Collaborated with over 100 customers and asked questions to assess needs and budgets.
- Collaborated with customers and asked questions to assess needs and budgets.
- Worked closely with commercial operational departments to schedule targeted promotional campaigns.
- Networked at events and by phone to expand business profits and revenues.
- Scheduled, updated and maintained product preparations and customer promotions.
Education
High School Diploma -
Bertie High School
Windsor, NC05.2007
Skills
- Customer Service
- Organizing and Categorizing
- Time Management
- Data Entry
- Compliance Understanding
- Microsoft Office
- Detail Oriented
- Written and Oral Communications
- Active Listening
- Spreadsheet Management
- Community Resources
- Emotional Support
- Treatment Recommendations
- Group leadership
Accomplishments
- Volunteered to co-chair and organize holiday events to gain positive publicity for the organization.
- Organized monthly mailings for child developmental newsletters.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Targeted Development - Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
- Lesson Implementation - Met all assigned learning goals through the implementation of NAEYC
- Resolved product issue through consumer testing.
- Worked one-on-one with neurodiversity student with autism.
Certification
Child Development Associates-CDA
CPR/First Aid
Timeline
Data Entry Specialist
Self-employeed
05.2022 - Current
Lead Teacher
Child Development Services
09.2020 - 04.2022
Lead Teacher
Child Development Center, Yokosuka JP
02.2018 - 06.2020
Educational Leader
Child Development Center, Misawa JP
02.2015 - 09.2017
Educational Tech/Program Assistant
Child Development Center, Yokosuka JP
08.2012 - 06.2014
Residential Counselor
Rachel’s House
06.2009 - 09.2009
Sales Associate
Wal-Mart
02.2008 - 09.2008
PT Sales Associate
Food Lion
06.2004 - 03.2008
High School Diploma -
Bertie High School
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