Josalyn Bass
Emmett,ID
Work Preference
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Heavy Equipment Operator
Cascade Agronomics
Moses Lake, WA
06.2023 - 10.2025
- Operated heavy machinery including excavators and loaders to complete site preparation tasks efficiently.
- Conducted routine maintenance checks to ensure optimal equipment performance and safety compliance.
- Collaborated with team members to execute excavation and grading projects within established timelines.
- Monitored job site conditions to identify potential hazards and implemented safety measures accordingly.
- Maintained accurate records of equipment usage, maintenance activities, and project progress for reporting purposes.
- Operated range of heavy equipment on regular basis with advanced skill.
Manager in Training
Idaho Pizza Company
Emmett, ID
09.2021 - 04.2023
- Facilitated training sessions for new team members to enhance operational efficiency.
- Coordinated daily activities to ensure team adherence to quality standards and procedures.
- Assisted in developing employee schedules to align with operational demands and staff availability.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Resolved customer inquiries and complaints effectively, improving overall satisfaction ratings.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
Idaho Pizza Company
Emmett, ID
09.2019 - 09.2022
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new servers on menu knowledge, service protocols, and POS system usage.
- Resolved guest complaints promptly, ensuring satisfaction and repeat business.`
- Monitored table turnover rates to optimize seating efficiency during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Representative
Valley Pump and Equipment
Emmett, ID
06.2020 - 04.2021
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries via phone, email, and in-person interactions to ensure satisfaction.
- Resolved product issues by coordinating with technical teams and providing timely updates to customers.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Collaborated with sales team to streamline order processing and enhance overall customer experience.
Assistant Manager
Tractor Supply Company
Emmett, ID
10.2019 - 06.2020
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Implemented training programs for new staff, enhancing team productivity and service quality.
- Resolved customer complaints promptly, improving overall service experience and loyalty.
- Led inventory management initiatives, reducing shrinkage through effective loss prevention strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Youth Program Coordinator
Treasure Valley YMCA
Boise, ID
2009 - 2019
- Developed and implemented engaging youth programs to enhance skill development and social interaction.
- Collaborated with community partners to expand program offerings and resources for participants.
- Trained and mentored staff on program delivery, ensuring adherence to safety protocols and best practices.
- Assessed program effectiveness through participant feedback, driving continuous improvement initiatives.
- Managed budgets for youth programs, optimizing resource allocation while maintaining quality services.
- Facilitated workshops that promoted leadership skills and personal growth among youth participants.
- Fostered a positive environment by resolving conflicts and promoting inclusivity within programs.
- Increased participant retention by continuously seeking feedback from youth and incorporating their suggestions into future programming.
- Oversaw daily logistics such as scheduling, supplies management, and room set-up to ensure smooth program operation.
- Collaborated with local organizations to create partnership opportunities, resulting in diversified program offerings for participants.
- Championed positive youth development by emphasizing the importance of goal-setting, self-reflection, and personal responsibility.
- Advocated for the needs and interests of participants through active involvement in relevant community meetings, events, or initiatives.
- Established clear policies for handling emergency behavioral, illness and injury incidents.
- Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
Education
General Studies
Ricks College
Rexburg, IDGeneral Studies
Boise State University
Boise, IDHigh School Diploma -
Burley High School
Burley, ID05-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Heavy Equipment Operator
Cascade Agronomics
06.2023 - 10.2025
Manager in Training
Idaho Pizza Company
09.2021 - 04.2023
Customer Service Representative
Valley Pump and Equipment
06.2020 - 04.2021
Assistant Manager
Tractor Supply Company
10.2019 - 06.2020
Server
Idaho Pizza Company
09.2019 - 09.2022
Youth Program Coordinator
Treasure Valley YMCA
2009 - 2019
General Studies
Ricks College
General Studies
Boise State University
High School Diploma -
Burley High School