Josalyn Gray
Durham,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Also Hardworking and passionate job seeker with strong organizational skills eager to secure any Job. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clear Ambassador
CLEAR
09.2023 - 05.2024
- As a clear ambassador we focus on improving the travelers experience.
- Assisted team with operational policies and procedures to drive services.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Customer Service Representative
Building a Better You
10.2023 - 12.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
Housekeeping
Duke University
07.2022 - 05.2023
- Aided in maintaining a clean and safe working environment through diligent housekeeping practices onsite.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Enhanced living conditions for clients through meticulous housekeeping, maintenance, and organization tasks.
- Provided housekeeping and laundry services, shopped for food and served meals and snacks.
Manufacturing Associate
pharmaceutical manufacturing associate
02.2021 - 03.2022
- Organized work to meet demanding production goals.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Upheld clean and organized workspaces to promote efficiency and minimize the risk of accidents or contamination.
- Recorded and tracked daily production data for management reporting.
Receptionist
Unscriptedhotels
08.2019 - 10.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Cashier
chick-fil-a
05.2016 - 10.2018
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
HIGH SCHOOL DIPLOMA -
SOUTHERN HIGH SCHOOL
Durham, NC06.2019
Skills
- Data entry
- Front Desk Coordination Expertise
- Strategic Task Organization
- Efficient Appointment Coordination
- Customer Relations Expert
- Residential Cleaning
- Receptionist
- Telecommunications Representative
- Customer Service
- Critical thinking
- Paperwork processing
- Administrative support
- Customer relationship management (CRM)
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Building a Better You
10.2023 - 12.2024
Clear Ambassador
CLEAR
09.2023 - 05.2024
Housekeeping
Duke University
07.2022 - 05.2023
Manufacturing Associate
pharmaceutical manufacturing associate
02.2021 - 03.2022
Receptionist
Unscriptedhotels
08.2019 - 10.2021
Cashier
chick-fil-a
05.2016 - 10.2018
HIGH SCHOOL DIPLOMA -
SOUTHERN HIGH SCHOOL