Josalyn Harris
Orlando
Summary
- An accomplished Customer Service Representative with 4 years of experience in call center environment.
- Hands on experience with handling customer 65 and older for Medicare, looking for provider's in-network, going over benefits, sending out new member ID cards etc.
- Strong experience with conferring with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
- Extensive experience with reviewing insurance policy terms in order to determine whether a particular loss is covered by insurance
- Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medication Technician
Allegro Management Company
11.2023 - 08.2024
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
Customer Service Representative
Dialog Direct
10.2018 - 08.2023
- Worked with clients like United Healthcare/Optum and blue cross blue shield.
- Handling customer 65 and older for medicare,looking for provider's in network,going over benefits,sending out new member ID cards etc.
- Check to ensure that appropriate changes were made to resolve customer's problems.
- Review insurance policy terms in order to determine whether a particular loss is covered by insurance
- Reviewed account and service histories to identify trends and issues.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Customer Service Representative
Wyndham Vacation Resorts, Inc
03.2014 - 01.2018
- Handling up to 60-80 inbound calls in a day
- Assisted customers with services provided by wyndham
- Answered questions related to tour packages,their cost and other details
Inventory Associate
WIS International Services
02.2011 - 02.2013
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Maintained inventory and supply levels to manage production workflows.
- Received orders via phone, mail, fax and internet daily.
- Scanning and entering data entry
Education
High School Diploma -
Jones High School
Orlando, FL06.2011
Skills
- Ability to type 47 WPM
- Data transcription
- Order processing
- Collecting information
- Verifying data accuracy
- Filing and data archiving
- Data entry
- Email communications
- Data collection and analysis
- Image file editing
- HIPAA Compliance
- Patient confidentiality
- Pharmacology knowledge
Certification
- CMT - Certified Medication Technician
Timeline
Certified Medication Technician
Allegro Management Company
11.2023 - 08.2024
Customer Service Representative
Dialog Direct
10.2018 - 08.2023
Customer Service Representative
Wyndham Vacation Resorts, Inc
03.2014 - 01.2018
Inventory Associate
WIS International Services
02.2011 - 02.2013
High School Diploma -
Jones High School
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