Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Josalyn Santiago

Brentwood,NY

Summary

Dynamic and results-driven professional with extensive experience, excelling in customer service and staff management. Proven track record in upselling promotions and maintaining inventory, enhancing guest satisfaction while training new team members to ensure consistent service excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Bartender

MDC Tavern
08.2020 - 05.2025
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Customer Service Representative

OptumRx
10.2017 - 05.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Server

Applebee's Grill + Bar
09.2014 - 06.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

GED -

Suffolk County Community College
Brentwood, NY

Skills

  • Customer service
  • Suggestive selling
  • Staff management
  • Inventory

Certification

Google IT Support


Healthcare IT Support

Leveraging Virtual Assistants for Personal Productivity

Timeline

Lead Bartender

MDC Tavern
08.2020 - 05.2025

Customer Service Representative

OptumRx
10.2017 - 05.2020

Server

Applebee's Grill + Bar
09.2014 - 06.2016

GED -

Suffolk County Community College

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Josalyn Santiago