Josalynn Chavez-Olguin

27 Hours Weekly/ Part time

Nonfederal/ 50,000 yearly

• Verified payout amounts for winners on the casino floor.
• Utilized effective communication skills when interacting with customers or fellow team members.
• Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
• Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
• Worked closely with Slot Managers to ensure accurate accounting of all revenue generated from slots activities.
• Checked identifications to verify patrons' ages.
• Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
• Monitored the gaming floor to ensure compliance with company policies and procedures.
• Assisted in training new employees in the operation of slot machines.
• Resolved customer disputes quickly and efficiently while maintaining a professional demeanor.
• Prepared reports documenting any malfunctions or discrepancies found during inspections.
• Responded to customer inquiries regarding slot machine operations, payouts, and jackpots.
• Managed multiple tasks simultaneously in a fast-paced environment.
• Executed emergency shutdown procedures as necessary due to technical issues or power outages.
• Developed positive relationships with customers through friendly interactions.
• Provided timely checks on guest needs and brought requests.
• Promoted loyalty club membership, set up accounts and entered customer information.
• Dispensed funds for machine jackpots and change for player needs.
• Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.

40 Hours weekly/ Full time

Non-federal/ 11,000 yearly

• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Adhered to company initiatives and achieved established goals.
• Reset store displays for special events and seasonal merchandise changes.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Ensured compliance with all relevant regulations and policies.
• Analyzed sales space capacities based on system parameters, securing high stock availability.
• Completed transactions in an efficient manner while providing excellent customer service.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Collaborated with team members to achieve sales targets and contribute to a positive work environment.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Operated cash registers and processed transactions including sales, returns, and exchanges.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

40 Hours Weekly/ Full time

Non-federal/ 29,000 yearly

• Verified customer identification and issued bingo cards to customers.
• Recorded customer winnings and payouts in accordance with state regulations.
• Maintained accurate records of gaming activity and transactions.
• Balanced cash drawer at the end of each shift.
• Conducted daily audits to ensure accuracy of financial records.
• Ensured compliance with all applicable laws, regulations, policies and procedures related to gaming operations.
• Maintained exceptional standards of customer service during high-volume, fast-paced operations.
• Assisted patrons with jackpot payouts.
• Collected fees for admission into games or special promotions.
• Provided exceptional customer service by answering questions about game rules, prizes, and promotions.
• Supplied customers with game equipment, instructed on game procedures and distributed prizes to customers winning games.
• Notified security staff of suspected cheating, fraud and security concerns.
• Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
• Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
• Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
• Conducted risk assessments to identify potential areas of fraud or non-compliance.
• Worked closely with management to discuss external audit results and action plans.
• Minimized internal accounting department backlogs by updating accounts and generating reports.
• Adhered to safety guidelines while handling large amounts of money.
• Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
• Maintained accountability of money banks and released to assigned personnel.
• Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
• Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
• Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
• Assisted customers with questions about gaming activities and services offered by casino.