Josana Charles
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Thrift Books, excelling in quality assurance and fostering team collaboration. Expert in order picking and enhancing guest satisfaction, I consistently met productivity goals, reducing product damage significantly. Skilled in both heavy lifting and creating positive customer experiences, I bring a blend of hard and soft skills to achieve exceptional results.
Overview
5
5
years of professional experience
Work History
Warehouse Receiver
Thrift Books
9393 W Buckey Rd Unit 125 Tolleson Az 85353, AZ
06.2024 - Current
- Verified the accuracy of the ordered items and proactively corrected discrepancies.
- Used scanners to quickly locate and track items in the warehouse.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Reduced product damage by carefully inspecting items for defects before receiving, and reporting any issues promptly.
- I met productivity goals consistently by prioritizing tasks effectively and staying focused during busy hours.
Service Advocate
Target
4515 E Thomas Rd Phoenix,AZ 85031 United States , AZ
09.2023 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Enhanced guest retention through exceptional service delivery and proactive communication.
- Demonstrates empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
Fulfillment Associate
Walmart
11.2022 - 07.2023
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Picked and packed order items.
- Stocked shelves, racks and cases with new or transferred merchandise.
Golf Service Attendant
TopGolf
05.2021 - 10.2022
- Kept golf course equipment stored properly, and reported maintenance needs.
- Greeted golf course guests and shared information on course conditions, rules, and games played.
- Trained in different roles at the golf course to help the team deliver first-rate support to guests.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Cashier Assistant
Walmart
04.2020 - 05.2021
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Trained new cashier team members in customer service and money handling processes.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Education
Associate of Arts - Business
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.2024
High School Diploma -
Maryvale High School
Phoenix, AZ05.2021
Skills
- Quality Assurance and Control
- Order picking skills
- Stage inventory
- Heavy lifting
- Sorting and organizing
- Teamwork and collaboration
- Cash register operations
- Guest satisfaction
Timeline
Warehouse Receiver
Thrift Books
06.2024 - Current
Service Advocate
Target
09.2023 - Current
Fulfillment Associate
Walmart
11.2022 - 07.2023
Golf Service Attendant
TopGolf
05.2021 - 10.2022
Cashier Assistant
Walmart
04.2020 - 05.2021
Associate of Arts - Business
Maricopa Community Colleges - Gateway Community College
High School Diploma -
Maryvale High School