Josanna Amos
Charlotte,NC
Summary
- To secure an opportunity to grow personally and professionally, while making a positive contribution to the company's objective.
- Strong organizational skills with great attention to details as well as strong multi-tasking and time management skills
- Works wonderfully independently and on teams
- Ability to complete tasks efficiently in a fast paced environment
- Able to analyze facts and use problem solving skills to complete tasks
- Experience on multiple units such as the Surgical ICU, Emergency Room, Telemetry/Progressive Care, Rehabilitation, Orthopedics, Observation/Telemetry, Mother & Baby, Pediatrics, & COVID-19 units as well as the Stroke and Brain trauma injury unit
- Experience assisting providers with procedures and giving medical injections
- Experience with electronic medical records
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Carolina Asthma & Allergy Center
06.2024 - 11.2024
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms after verifying identification. I then obtained client medical history, medication information, symptoms, and allergies, w/full set of vital signs during triage/intake.
- Performed medical records management, including filing, emailing, organizing and scanning documents
- Administered allergy and asthma injections such as Xolair, Dupixent, and Tezspire, as well as Flu injections
- Completed asthma breathing tests. food and environmental allergy skin test, and have given nebulizer treatments
- Completed Food and Allergy emergency plans for schools for meds such as Benadryl and Epi pens
- Wrote and completed orders for repurchase of allergy serums as well as refilled prescriptions per order
- Completed prior authorizations for medications on behalf of multiple providers as well as communicated w/ pharmacies as needed
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions
- Provided support during emergency systemic's by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions via phone or patient portal
- Constantly communicated with multiple departments such as the Biologic's team and Pharmacy Benefits as well as Dr.'s and PA's directly through EHR about anything involving the patients medications or questions they may have
- Signed for medication packages through USPS and completed daily inventory checks for deliveries electronically to continue to be prepared for future appointments
Medical Assistant
Blue Sky Md.
11.2023 - 06.2024
- Runs for multiple wellness coaches / providers
- Experience with retrieving my patient from the lobby, manually checking vital signs, obtaining waist and hip measurements and doing a full weight breakdown that includes body muscle mass and water weight for example
- Experience entering paperwork and scanning in documents such as New Patient Paper Work
- Experience with giving medication injections such as testosterone or GLP 1's
- Proficient with the system electronic medical system EClinicals
- Familiar with communication from supervisors and staff on the software TEAMS
- Experience with scheduling patients for appointments
- Create charts and pulls over the appropriate templates and icd codes for the visit
- Completes prior authorizations through the system cover my meds
- Assists with sterile procedures with the provider when needed
- Stocks and sets up exam room with sterile instruments for procedures
- Proficiently sterilizes the room and instruments using the autoclave machine
- Sends and refills Rx prescriptions appropriately
- Experience with calling tele-health patients to verify their info
- Such as medication lists and refilling or stopping Rx prescriptions before their appointment starts
- Proficiently collects credit card payments for tele-health visit co-payments
- Performs EKG's and Resting Metabolic Rate tests
- Prints out lab orders, schedule's and orders labs for the patient when needed, helps cover the phlebotomy lab when understaffed
- Reply's to emails and voice mails from pharmacies and patients appropriately
- Efficiently pre-draws medication injections while printing and prepping billing sheets for patients 2 days prior to appointments.
P.C.T/CNA; Med/Surg, Surgical I.C.U, Float Pool (every unit in the hospital)
Abbella Medical Staffing/John Hopkins Bayview Medical Center
09.2022 - 06.2023
- Proficiently inserted I.V's and performed venipuncture sticks when ordered
- Performed finger stick glucose checks
- Routinely collected clean catch specimens for tests that requires urine or feces to detect illnesses
- Performed Electrocardiograms (E.K.G) & bladder scans
- Provided care for Nasogastric tubes and Tracheostomy passages
- Able to work in fast paced environments such as the Neurological ICU, Burn ICU, Surgical ICU, MedSurge, and Emergency room
- Provided exceptional respect & customer service when answering phones for physicians, family, and visitors
- Very proficient in filing patient records and tests in paper charts as well as electronically, using software such as EPIC and Meditech.
CNA; Mother & Baby Unit
University Of Maryland Medical Center
04.2020 - 07.2022
- Competent and familiar working with COVID-19 PUI's, negative, and positive patients by Donning & Doffing PPE correctly while using the cleaning guidelines provided by the CDC
- Always provided excellent customer service and patient centered care by implementing a baby friendly environment while encouraging breastfeeding and skin to skin to promote bonding between mom and baby
- Performed vital signs on moms and babies as ordered while monitoring the amount of bleeding after birth as well as I&O's
- Performed testing on infants such as CCHD tests, hearing screens, bilirubin screens, PKU's, and collects urine for toxicology tests and blood draws as needed
- Escorted moms and babies when discharged to main entrance also to tests such as echocardiograms or X-rays.
Patient Care Technician; Telemetry Observation
Sinai Hospital of Baltimore
03.2019 - 01.2020
- A very high speed and intense unit with patients accrued from the E.R
- Inserted and removed I.V's and performed blood draws daily
- Strictly adhered to and documented I&O's orders
- Completed q4, q6, and qS vital sign and glucose checks as ordered daily
- Rounded and documented every 2 hrs to ensure safety & patient satisfaction
- Assisted with ADL's such as catheter foley care, CHG baths, oral care, & meal feedings if needed, also set up Purewicks for incontinent patients
- Proficient with bladder scanners and EKG equipment
- Assisted with dressing changes for wounds as ordered
- Experience with restraints such as roll belts, wrists restraints, 4 point restraints.
Patient Care Technician; Telemetry/Progressive Care Unit
Mercy Medical Center Hospital
11.2015 - 03.2019
- Observed and documented vital signs such as Temp., Pulse, Blood pressure, and Oxygen Stats while reporting anything abnormal or critical
- Experience with specialty beds and helped patients perform ADL 's
- Measured and recorded intake and output while observing the color and odor
- Performed procedures such as venipuncture, finger sticks, application of restraints, and 12 Lead EKG testing
- Maintained a safe, clean, environment by following the principles of infection control at all times and the appropriate use of PPE
- Applied heart monitors as ordered
- Performed post mortem care frequently.
Education
Certified Medical Assistant
Penn Foster College
Scottsdale, AZ04-2025
Patient Care Tech Program -
Baltimore Community College
01.2015
CNA/GNA -
Caroline Center
01.2012
G.E.D -
Baltimore Urban League/BCCC
01.2010
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Patient-focused care
- Calm and level-headed under duress
- Communicating with patient families
- Patient support
- Multitasking
- Problem-solving abilities
Certification
- NC CNA Nurse Aid 1 reciprocity, 2023
- First Aid/CPR Certification, 2022
- Patient Care Technician, 2015
- Certified Nursing Assistant, 2012
- Copper Ridge Dementia Care, 2012
Timeline
Medical Assistant
Carolina Asthma & Allergy Center
06.2024 - 11.2024
Medical Assistant
Blue Sky Md.
11.2023 - 06.2024
P.C.T/CNA; Med/Surg, Surgical I.C.U, Float Pool (every unit in the hospital)
Abbella Medical Staffing/John Hopkins Bayview Medical Center
09.2022 - 06.2023
CNA; Mother & Baby Unit
University Of Maryland Medical Center
04.2020 - 07.2022
Patient Care Technician; Telemetry Observation
Sinai Hospital of Baltimore
03.2019 - 01.2020
Patient Care Technician; Telemetry/Progressive Care Unit
Mercy Medical Center Hospital
11.2015 - 03.2019
Patient Care Tech Program -
Baltimore Community College
CNA/GNA -
Caroline Center
G.E.D -
Baltimore Urban League/BCCC
- NC CNA Nurse Aid 1 reciprocity, 2023
- First Aid/CPR Certification, 2022
- Patient Care Technician, 2015
- Certified Nursing Assistant, 2012
- Copper Ridge Dementia Care, 2012
Certified Medical Assistant
Penn Foster College
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