- HelpDesk; Salesforce CRM, Track-It!, FootPrints Service Desk
José Carlos García Zepeda
I.T. Warehouse/ Service Center Technician
Phoenix,AZ
Summary
Seeking employment in an effort to expand my educational horizons, acquire experience, and help propel the organization forward by following its mission and principles while providing service excellence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
I.T. Warehouse/Service Center Technician
KHI Solutions Inc.
08.2023 - Current
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Courier Contractor
Rowley's Routes, LLC
03.2021 - 02.2025
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Assisted customers with package tracking inquiries, providing accurate information on delivery status.
- Streamlined the pick-up process by proactively organizing packages based on destination priority.
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
I.T. Support Technician
Phoenix Union High School District
07.2022 - 08.2023
- Diagnosed and troubleshot hardware, software, and network issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Acted as a resource for students, parents/guardians, teachers, and staff in school-wide computer labs.
I.T. Support Assistant
Phoenix Union High School District
09.2018 - 07.2022
- Used ticketing systems to manage and process support actions and requests.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up workstations for employees.
- Provided Tier 1 I.T. support to non-technical internal users through help desk support services.
Education
High School Diploma -
Camelback High School
Phoenix, AZ 08.2013 - 05.2017
Skills
Maintenance and repairs
System troubleshooting
Installation and repair
Equipment Repair
Team Training
Multitasking and organization
Problem-solving
Software
- Windows OS; 10,11
- Apple OS; iOS, iPadOS, MacOS
- Microsoft Office 365; Word, PowerPoint, Excel, OneDrive, Outlook, Teams
- VPN Software; Absolute VPN, Cisco VPN
- Adobe; Acrobat Pro, Photoshop
- Imaging; Microsoft Deployment Toolkit
References
Scott Dillingham
Senior IT Support Analyst, City of Tempe IT Department
scott_dillingham@tempe.gov
Cody King
IT Support Analyst II+, City of Tempe IT Department
cody_king@tempe.gov
Luis Ordaz
IT Support Analyst II+, City of Tempe IT Department
luis_ordaz@tempe.gov
Allen Ernest
IT Support Analyst II+, City of Tempe IT Department
allen_ernest@tempe.gov
Omar Romandia
Doctoral Student, University of Connecticut
omar.romandia@uconn.edu
Marely Hernandez
Developer of Services for Unique Populations, Phoenix Union High School District
mhernandez4@phoenixunion.org
Amy Remfrey
Technology Support Director, Phoenix Union High School District
remfrey@phoenixunion.org
Candace Rivera
Campus Technology Specialist, Phoenix Union High School District
crivera2@phoenixunion.org
Kevin Trumbull
Campus Technology Specialist, Phoenix Union High School District
trumbull@phoenixunion.org
Lizeth Guerrero
Campus Technology Specialist, Phoenix Union High School District
lguerrero@phoenixunion.org
John Rowley
Rowley's Routes Courier Services, LLC, Owner
john@rowleysroutes.com
Work Experience
I manage and maintain IT equipment and inventory in fast-paced, high-demand environments. Proficient in handling hardware, software, and network infrastructure, ensuring efficient delivery, storage, and lifecycle management. Adept at troubleshooting hardware issues, conducting system upgrades, and providing technical support for various IT systems. Demonstrated efficiency in warehouse management software, inventory control, and order fulfillment. Strong communicator, skilled in team collaboration to optimize IT operations and reduce downtime. Committed to staying current with emerging technology trends and ensuring the highest levels of operational efficiency.
Timeline
I.T. Warehouse/Service Center Technician
KHI Solutions Inc.
08.2023 - Current
I.T. Support Technician
Phoenix Union High School District
07.2022 - 08.2023
Courier Contractor
Rowley's Routes, LLC
03.2021 - 02.2025
I.T. Support Assistant
Phoenix Union High School District
09.2018 - 07.2022
High School Diploma -
Camelback High School
08.2013 - 05.2017
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