Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Quote
Timeline
Generic

Joscelin Moore

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Tads Louisiana Cooking. Proven ability to enhance guest engagement and optimize operations, while training and mentoring staff to achieve high standards in service and compliance. Adept in cash handling and fostering teamwork in fast-paced environments.

Overview

8
8
years of professional experience
4
4
Certification

Work History

Server

Tads Louisiana Cooking
05.2025 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed table assignments and ensured timely service to enhance guest experience.
  • Collaborated with kitchen staff to coordinate food preparation and order delivery.
  • Trained new servers on menu items, service standards, and operational procedures.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Lead Server Trainer

Denny's
02.2022 - Current
  • Trained new servers on menu knowledge and customer service standards.
  • Developed training materials to enhance onboarding processes for staff efficiency.
  • Implemented best practices for food safety and sanitation compliance among team members.
  • Mentored junior staff, fostering a culture of teamwork and collaboration in high-pressure environments.
  • Supervised daily operations, ensuring adherence to company policies and customer service standards.
  • Managed inventory levels, optimizing stock availability and reducing waste.

Shift Leader

Loves Travel Stop
01.2018 - 04.2024
  • Supervised kitchen operations, ensuring compliance with health and safety regulations.
  • Trained and mentored junior cooks, improving team efficiency and skill development.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Education

General Studies

Welsh High School
Welsh, LA
03-2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Certification

Excel certified

Powerpoint certified

43 words a minute

Serv-Safe certified

Bar- Card Active

Work Preference

Work Type

Full TimePart Time

Quote

Employees do not quit jobs; they quit Managers.
-Joscelin Moore

Timeline

Server

Tads Louisiana Cooking
05.2025 - Current

Lead Server Trainer

Denny's
02.2022 - Current

Shift Leader

Loves Travel Stop
01.2018 - 04.2024

General Studies

Welsh High School

Similar Profiles

CREATE PROFILE