Joscelyn Franco

• Place customer accounts on hold as well as send collection letters due to past due payments.
• Review customer files on regular basis to ensure customers privacy and prevent fraud
• Quickly learn new policies assigned by management and apply them to daily tasks, improving efficiency, productivity & secure payment for company.
• Demonstrate respect, friendliness and willingness to help fellow teammates as needed to succeed.
• Acting as a liaison between sales representatives and customers through incoming calls & emails to negotiate payments, verify account reconciliations & understanding of their financial statements.
• Adequately manage multiple accounts from sale representatives using the A/R( SAP System) Agings (Excel Spreadsheet) to improve cash flow for the company

• Unloaded pallets and deliveries and organized products in warehouse.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Recorded regular progress and issues with products.
• Coordinated warehouse organization scheme and product placements.
• Sorted and delivered materials to different work areas and staff.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Filling orders from stock in a timed manner
• Receive, unload and placed incoming inventory items appropriately
• Maintained a safe work ethic

● Provides administrative and executive support to the therapist and office

manager

● Maintains documentation around all inquiries and interactions, including the

upkeep of patient records to ensure accurate reimbursement

● Responsible for accounts payable and accounts receivable; coding, data entry,

generating checks, using QuickBooks Pro and Solace applications

● Complies with federal regulations, including HIPAA provisions

● Initiate the pre-authorizations/pre-determinations for insurance to get verified

and processed correctly

● Ensuring that all insurance information needed for billing and collection

processes are appropriately obtained and recorded in the computer system

● Effectively submit electronic medical claim billing according to insurance

policies and regulations

● Informs patients of their financial responsibility for services to be rendered

● Coordinate management and maintenance of multiple confidential schedules

● Perform clerical functions such as preparing correspondence i.e., patient

evaluations and arranging conference calls

● Efficaciously provide client relations and customer service

Built and acquired lasting relationships with customers and offered assistance

through personal interaction

● Demonstrated knowledge of latest trends and products

● Used knowledge of store products and services to build sales

● Understood and properly executed all systems and procedures to ensure a

quick and efficient transaction

● Assisted in the training, developing, and coaching of new employees

● Displayed, stocked, and ordered fast-moving products

● Screened incoming phone calls

● Performed other customer-facing duties as needed