Joscelyn Luna
Chicago,IL
Summary
Compassionate and systems-oriented professional dedicated to empowering families throughout pediatric healthcare journeys. Expertise includes managing referral processing, digital family profiles, and multi-system access control technologies while ensuring operational compliance and security. A strong commitment to continuous improvement is demonstrated through advanced training, SOP development, and technical troubleshooting, leading to enhanced processes and outcomes. Recognized for integrity and initiative, fostering a positive and steady presence that supports families and collaborative teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Full-time House Coordinator
Ronald McDonald House of Charities
07.2021 - Current
- Formulated and sustained standard operating procedures (SOPs) to optimize workflows and ensure adherence to regulatory standards.
- Maintained high data accuracy in digital occupancy and incident records on housing management platform. Achieved occupancy growth from 70% to 90% through effective management strategies.
- Administered electronic access control systems, issuing and troubleshooting keycard credentials across multiple software platforms.
- Facilitated structured peer-support groups for siblings of hospitalized children, strengthening communication and emotional resilience.
Education
Associate of Applied Science - Computer Engineering
Richard Daley College
Chicago, IL03.2027
Skills
- Languages: Java, C, Python, HTML
- Applications: MS Office, NetBeans, PyCharm, Notepad
- Presentation skills
- Network monitoring
Certification
- First AID
- Adult Mental First AID
- CPI Verbal Intervention
Timeline
Full-time House Coordinator
Ronald McDonald House of Charities
07.2021 - Current
Associate of Applied Science - Computer Engineering
Richard Daley College