Joscelyn Ramos
Tustin,CA
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
4
4
years of professional experience
Work History
Barista
Morning Lavender
09.2024 - Current
- Crafted high-quality coffee beverages following standard recipes and customer preferences.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Operated espresso machines, grinders, and other equipment to ensure optimal performance.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Trained new staff on proper beverage preparation techniques and customer service standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Swim Instructor
Aqua Tots
09.2022 - 03.2024
- Assisted in teaching swimming techniques to children of various skill levels.
- Developed lesson plans tailored to individual student needs and progress.
- Monitored students' safety during swim sessions, ensuring adherence to protocols.
- Provided feedback to improve students' swimming skills and confidence.
- Engaged with parents to discuss student progress and address concerns.
- Maintained cleanliness and organization of pool area and equipment.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
Host
Mariscos Perlas Del Mar
01.2022 - 06.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Coordinated with kitchen staff to communicate guest orders efficiently.
- Assisted in training new hosts on operational procedures.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Monitored dining area for cleanliness and timely service delivery.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
No Degree - Public Health
Orange Coast College
Costa Mesa, CA05-2026
High School Diploma -
Foothill High
Santa Ana, CA05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cleanliness
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Espresso machine operation
- Decision-making
- Safe food handling
- Hospitality service expertise
- Latte art
- FLUENT IN Spanish
- Extroverted
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Adventure Travel
- Christian youth mentor, providing guidance and support to empower the next generation of leaders
- Music
- Enjoy hobbies that combine physical activity with outdoor exploration
- Surfing/Swimming
- Participating in local clean-up initiatives
- Baking
- Jazz
- Thrifting
- Acting and Theater
Timeline
Barista
Morning Lavender
09.2024 - Current
Swim Instructor
Aqua Tots
09.2022 - 03.2024
Host
Mariscos Perlas Del Mar
01.2022 - 06.2022
No Degree - Public Health
Orange Coast College
High School Diploma -
Foothill High
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