Joscelyn Rumelhart
Ankeny,IA
Summary
Dynamic professional with a proven track record at 7 Brew Coffee, excelling in customer satisfaction and team collaboration. Demonstrates exceptional customer service and active listening, enhancing team dynamics and fostering loyalty. Achieved notable efficiency in high-pressure environments, leveraging both interpersonal and organizational skills to drive positive outcomes.
Overview
4
4
years of professional experience
Work History
Barista
7 Brew Coffee
11.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Fast Food Worker
Chick-fil-A
07.2020 - 06.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Education
Undergrad - English And Creative Writing
University of Iowa
Iowa City, IASkills
- Friendly and outgoing
- Active listener
- Exceptional customer service
- Positive and professional
- Team building
- Positive Attitude
Timeline
Barista
7 Brew Coffee
11.2022 - Current
Fast Food Worker
Chick-fil-A
07.2020 - 06.2022
Undergrad - English And Creative Writing
University of Iowa
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