Joscelyn Rumelhart
Ankeny,IA
Summary
Offering strong interpersonal abilities and adaptable communication skills, with genuine interest in professional growth within communications sector. Contributes foundational understanding of communication strategies and adeptness in digital content creation. Ready to use and develop analytical thinking and creative problem-solving skills
Overview
6
6
years of professional experience
Work History
Student Technology Assistant
University Of Iowa ITS Help Desk
Iowa City, IA
08.2025 - Current
- Provided software technical support for students and staff across campus.
- Resolved technical inquiries promptly, improving overall efficiency of support services.
- Troubleshot technical issues during class sessions, minimizing disruptions to the learning process.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Barista
7 Brew Coffee
1020 E 1st St. Ankeny, IA
11.2022 - 07.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Fast Food Worker
Chick-fil-A
2410 SE Delaware Ave. Ankeny, IA
07.2020 - 06.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Education
Undergrad - English And Creative Writing
University of Iowa
Iowa City, IASkills
- Creative thinker
- Active listener
- Exceptional customer service
- Positive and professional
- Excellent communication
- Effective writing
Timeline
Student Technology Assistant
University Of Iowa ITS Help Desk
08.2025 - Current
Barista
7 Brew Coffee
11.2022 - 07.2025
Fast Food Worker
Chick-fil-A
07.2020 - 06.2022
Undergrad - English And Creative Writing
University of Iowa