Joscelyn White
Saint Ann,MO
Summary
A dedicated and disciplined criminology major with a minor focus in psychology, currently serving as a Team Leader at Chick-fil-A, where I have honed my skills in conflict resolution, management, and effective communication since January 2018. My academic journey has equipped me with strong research and essay writing capabilities, complemented by an affinity for extensive reading and critical analysis. These skills have fostered a deep understanding of legal principles and human behavior, which I am eager to apply in the field of law. Aspiring to become an attorney with a focus on criminal or family law, I am committed to utilizing my academic and professional experiences to advocate for justice and make a meaningful impact in the legal world.
Overview
9
9
years of professional experience
Work History
FOH Team Leader
Chick-Fil-A Restaurant
01.2018 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient order distribution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Children's Ministry Volunteer
Hope Church St. Louis
01.2016 - Current
- Supported fun, interactive environment for learning and ministry.
- Served as great role model for children by teaching how to learn, grow and serve as part of church.
- Helped develop and maintain age-appropriate recreational program to promote spiritual growth through cooperative play.
- Maintained appropriate communication with parents regarding child activities and incidents.
- Reinforced policies for use of check-in and check-out technology.
- Prepared faith lesson plans and prepared materials for classroom activities.
- Enhanced children's understanding of biblical stories by creating interactive storytelling sessions.
- Provided safe and nurturing environment for children, fostering sense of community and belonging.
Animal Shelter Volunteer
St. Animal Pet Adoptions
08.2016 - 12.2018
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Participated in fundraising events aimed at generating support for the ongoing operations of the animal shelter facility.
Education
Bachelor of Arts - Criminology
Lindenwood University
Saint Charles, MO05.2025
High School Diploma -
Pattonville High School
Creve Coeur, MO05.2021
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team Motivation
- Team Supervision
- People Management
- Conflict Resolution
Writing
Aspiring writer focusing on multiple projects spanning a variety of genres. Particular interests in the young/new adult audiences in the contemporary, fantasy, and dystopian genres. Currently making good progress writing a dystopian series with the first book being halfway completed.
Timeline
FOH Team Leader
Chick-Fil-A Restaurant
01.2018 - Current
Animal Shelter Volunteer
St. Animal Pet Adoptions
08.2016 - 12.2018
Children's Ministry Volunteer
Hope Church St. Louis
01.2016 - Current
Bachelor of Arts - Criminology
Lindenwood University
High School Diploma -
Pattonville High School