Joscelyne Holmes

Dynamic logistics supervisor with proven expertise at Acker Merrall & Condit, excelling in inventory management and client service. Achieved operational efficiency improvements while fostering strong business relationships. Skilled in data analysis and negotiation, consistently enhancing service delivery and driving revenue growth in fast-paced environments.

• Microsoft Office
• CRM
• ATM Event Management
• Inhouse Inventory

• Acker Merrall & Condit, Newark, DE, Logistics Supervisor, 01/01/23, Present, Responsible for the coordination of all activities related to the movement of materials and supplies into the company and the movement of finished products to the customer in a timely manner and being cost effective., Gained full understanding of each customer and the unique nature of the customer and how Acker services could be applied to their business model and strategic roadmap., Aligned with sales specialist on opportunities and to partner on existing customer revenue growth, including ratings of the product being sold per world-wide standards., Identify areas of opportunity where improvement can be applied., Addressed difficult conversations while simultaneously deepening client relationships., Identify the purpose of the product to ensure it meets customer satisfaction, while tailoring communications with clients based on their needs, focusing on customer satisfaction., Work independently, problem solve and be a great contributor to all environments within the organization., Responsible for the continuous flow of product upwards of $500k per week.
• Transteck, Elkton, MD, Warehouse Lead, 04/01/21, 11/01/22, Stellar performance in Inventory and Warehouse Management and Customer Service, accountability, and complexity based on capacity to deliver against business growth., Processed orders and complete proper paperwork and billing., Executed new part and core credits for each customer on a timely basis., Completed in-house and customer core warranty credits to prove customer credits., Organized incoming shipments into proper locations to ensure orders will be filled with correct parts., Trained new employees on proper receiving tasks and guidelines.
• XPO Logistics, Aberdeen, MD, Warehouse Lead, Responsible for maintaining and tracking various metrics reported to upper management daily., Keeping team members on task to ensure product keeps moving throughout warehouse., Prioritizing important tasks and ensuring they get done in a timely manner., Provide team members with all the support and problem solving needed to complete task., Oversee 9+ team members with their daily assignments, goals, and help them to achieve their goals and build their skills, in order to grow within the company., Make recommendations to Operations Manager for process improvement and then implement new guidelines., Assist leadership with planning, implementing, and maintaining warehouse standards.
• First Data Corporation and STAR Network, Wilmington, DE, Customer Service Representative, Received incoming and placed outbound phone calls each day, to vendors and Financial Institutions, notifying the appropriate contact of a problem with the ATM., Assisted vendors and Financial Institutions with troubleshooting faults on the ATMs, to achieve maximum up time on the terminal., Escalated major problems to a Team Lead or Supervisor to improve client satisfaction., Investigated high levels of down times on ATMs via Exception Reports and Suspect Incident., Reported and adjusted the down time accordingly., Met client expectations while achieving monthly departmental goals., Served as initial escalation contact for internal and external resources assuming problem ownership through to the resolution, to increase client satisfaction., Participated in the opening of problem management tickets to ensure quick resolution to a major system problem or client impact issue.

• Total Experience: More than 15 years of experience in supporting client account management, customer service and inventory control. Experience in front line ATM client care in a high volume 24x7 call center environment for one of the largest ATM Networks (STAR) and payment processor First Data Corporation. Proven leadership in fostering positive client/employee support and engagement. Possess exemplary communication and analytical skills with an unwavering commitment to the growth of an organization.
• Title: Logistics Supervisor Customer Service