Josch Louis
Killeen,TX
Summary
Aspiring Information Technology Specialist and United States Army Veteran leveraging over 4+ years of specialized experience orchestrating software, hardware, and information technology support, managing configurations, and system integration. Possesses applicable knowledge in network and software troubleshooting, security implementation, network configurations, systems architecture, diagnostics, server administration, vulnerability assessments, and active directory configuration derived from implementing communication security protocols and adhering to risk mitigation strategies. Career supported by the pursuit of several Information Technology certificates and vast job-related training. I obtained a Secret Clearance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automated Logistics Specialist
United States Army
Killeen, TX
05.2019 - 05.2023
- Instructed staff on system operations and web development using high tech operating systems to ensure that employees are equipped with the knowledge needed to properly utilize systems and uphold the unit standards of the business criteria.
- Analyzed customer orders, identified discrepancies, and processed returns in a timely manner.
- Utilized specialized software programs to track shipments and maintain inventory records.
- Monitored warehouse operations to ensure products were stored correctly and safely.
- Assisted with troubleshooting issues related to automated logistics systems failures.
- Performed periodic maintenance checks on automated logistics systems components.
- Provided technical support for customers experiencing difficulties with their orders.
- Researched new technology solutions that could improve logistics processes efficiency.
- Coordinated transportation schedules between suppliers, warehouses, and customers.
- Deployed medical equipment and supply shipments to forward areas quickly to meet expected demands.
- Created quality control programs for incoming medical supplies and ammunition and handled segregation, inventory control, requisitioning, preservation, salvage and destruction of medical supplies.
- Instituted new procedures for warehouse operations to enhance compliance with military processes and policies.
IT Specialist
pietech
Atlanta, GA
02.2017 - 03.2023
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Created user accounts, set up permissions, and monitored system security.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Set up local area networks and wide area networks.
- Provided technical support for users experiencing hardware or software issues.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Monitored network performance and identified areas for improvement.
- Installed operating systems, applications, patches, updates. as needed.
- Developed scripts to automate routine tasks and reduce manual effort.
- Implemented backup procedures to ensure data integrity and availability.
- Developed documentation related to IT policies, processes, standards.
Logistics Analyst
Azure Sky Enterprise LLC
Alpharetta, GA
02.2017 - 05.2019
- responsible for the entire production life of a product, This includes everything from the purchasing of materials to the distribution of goods.
- Ensured materials, deliveries, employees, contractors, and job scopes were appropriate for job requirements while communicating updates daily with customers to ensure satisfaction
- Organized shipping documents for international shipments in accordance with customs regulations.
- Developed relationships with vendors to negotiate contracts and optimize pricing.
- Implemented systems for tracking orders from origin to destination point.
- Planned daily distribution schedules based on customer requirements and available resources.
- Analyzed logistics operations to identify areas of improvement and cost savings opportunities.
- Created reports on inventory levels, delivery times, transport costs, and performance metrics.
- Monitored vendor performance to ensure timely deliveries and quality standards were met.
- Managed projects related to improving inventory control procedures.
- Tracked and monitored progress of project orders and maintained logistics-related data and reporting trends to senior transportation and operations professionals.
- Identified and managed key scheduling dependencies between segments and stakeholders.
- Created automated [Software] templates and reports for logistics data.
- Ensured that all safety protocols were followed during loading and unloading operations.
- Collaborated with IT department to develop automated solutions for various logistics functions.
Education
Information Technology
Cybertex Institute of Technology
Killeen, TX12.2023
High School Diploma -
North Miami High School
Miami, FL02.2014
Skills
- Application Installations
- Account Management
- Microsoft Outlook
- MS Office Proficiency
- Call Center Operations
- Technical Documents Comprehension
- Issue Troubleshooting
- Linux Programming and Administration
- DHCP/DNS Ethernet and Firewall Proficient
- Systems Analysis
- Debugging
- Discharge Planning
- Application Support
- Technical Reporting
- Technical Issue Analysis
- Technical Documentation
- Quality Assurance
- Project Implementation
- Disaster Recovery
- Software Implementation
- Troubleshooting
- System Upgrades
- Performance Testing
- Technical Support
- Data Recovery
- Hardware Diagnostics
- User Support
- Software Installation
- Customer Service
- Information Protection
- Antivirus Software
- Hardware Upgrades
- LAN/WAN
- Technical Troubleshooting
- Product Troubleshooting
- Forklift Operations
- Warehouse functions
- Supply reporting
- Convey unloading
- Basic soldering knowledge
- Stock storage
- Recordkeeping
- Shipping Documentation
- Unloading and inspections
- Procedures and policies oversight
- Supply system accounting
- Equipment redistribution
- Vendor relationship management
- Warehouse asset oversight
- Document preparation
Websites
Certification
- CompTIA A+
- CompTIA Security+
- CompTIA Network+
- ITIL
- Expected 2023 Occupation Safety and Health Administration (OSHA)
- Equal Opportunity (EO)
- Department of Defense Aviation Safety Course
- Department of Defense SATCOM
- Department of Defense
Technical Competencies
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Mac / Microsoft Windows, ACI Learning - Training and certification preparation for ITIL Foundations, networking, security, TryHackMe.com - Pre-Security Learning Path, Cyber Defense Path, Junior Penetration Tester Path, Home Lab - Kali Linux on Mac Book Pro (virtual machine)base, Udemy.com - Ethical Hacking / Security / Active Directory, Mimo iOS app - Self-Paced Python Language, Wireshark, VMware, Linux, Active Directory, Netstat, and Nmap, Cloud Computing, Java, Open-Source Technology, Quality Assurance, Software Development, System Integration, User Interface, Configure Install, SaaS, Programming, Data Center, Compliance & Security, VPN, LAN, Active Directory, Citrix, Software and Hardware Configuration, Security Analysis, Software and Hardware Troubleshooting, Data Analysis, Software and Hardware Installation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Automated Logistics Specialist
United States Army
05.2019 - 05.2023
IT Specialist
pietech
02.2017 - 03.2023
Logistics Analyst
Azure Sky Enterprise LLC
02.2017 - 05.2019
Information Technology
Cybertex Institute of Technology
High School Diploma -
North Miami High School
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