Josclyn Perkins
Memphis,TN
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
After-School Teacher
Midtown Taekwondo
10.2022 - Current
- Improved student comprehension by utilizing varied teaching methods and adapting to individual learning styles.
- Increased parent involvement in children''s education through regular communication and conferences.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Enhanced student engagement by incorporating interactive activities and group projects into lesson plans.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
Coach Trainer
TJX Digital Fulfillment Center
09.2020 - 08.2021
- Enhanced team productivity by implementing efficient work processes and providing regular feedback.
- Developed employee skills through targeted training sessions, resulting in improved job performance.
- Streamlined operations by identifying areas for improvement and implementing necessary changes.
- Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
- Facilitated smooth transitions during organizational restructuring, ensuring minimal disruption to daily operations.
- Collaborated with other departments to achieve company-wide goals and objectives efficiently.
- Resolved conflicts between team members diplomatically, promoting a harmonious workplace atmosphere.
- Evaluated employee performance regularly, identifying areas for growth and providing constructive feedback for improvement purposes.
- Partnered with management to coach, discipline and manage employees.
Restaurant Manager
Samurai Noodle
12.2016 - 09.2019
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
Animal Groomer
Pet Styles
02.2015 - 11.2015
- Enhanced customer satisfaction by providing high-quality grooming services tailored to each animal''s needs.
- Streamlined appointment scheduling and record-keeping, resulting in improved efficiency and organization.
- Safely handled a variety of animals, ensuring their comfort during grooming sessions and minimizing stress.
- Utilized various grooming tools and techniques, achieving desired results for clients'' pets.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
Education
Associate of Science - Psychology
Lonestar Community College
Cypress, TXGED -
Hope Works Program
Memphis, TN02.2012
Skills
- Scheduling
- Product Knowledge
- Office Equipment Proficiency
- Performance Management
- Operations Management
- Verbal and Written Communication
- Staff Management
- Team Leadership
Timeline
After-School Teacher
Midtown Taekwondo
10.2022 - Current
Coach Trainer
TJX Digital Fulfillment Center
09.2020 - 08.2021
Restaurant Manager
Samurai Noodle
12.2016 - 09.2019
Animal Groomer
Pet Styles
02.2015 - 11.2015
Associate of Science - Psychology
Lonestar Community College
GED -
Hope Works Program