Josephina Djekovic
Macomb,MI
Summary
Highly motivated receptionist with over 3 years of experience, along with 11 years of experience in customer service. Reliable and organized individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively with others, and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Eyedolize Lash & Brow Studio
Birmingham, Michigan
10.2024 - Current
- Greeted and assisted clients to create a welcoming environment.
- Scheduled appointments and maintained the reception calendar efficiently.
- Maintained cleanliness and organization of the front desk area consistently.
- Tracked studio supplies inventory levels, placed orders for replenishment as needed, and monitored deliveries upon arrival.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Receptionist
BAUS
Birmingham, Michigan
03.2022 - 09.2024
- Greeted customers entering the barbershop and provided them with information regarding services offered.
- Supported barber staff in providing excellent customer service; answered phones to schedule appointments.
- Assisted in maintaining shop cleanliness by sweeping, mopping floors, and sanitizing equipment.
- Received incoming shipments of product orders; checked accuracy against invoices received.
- Displayed merchandise on shelves in an organized manner; kept areas neat and tidy at all times.
- Maintained records of clientele services performed along with payment received.
Mortgage Underwriter
United Wholesale Mortgage
Pontiac, Michigan
03.2021 - 02.2022
- Reviewed loan applications for completeness and compliance with guidelines.
- Collaborated with loan officers to clarify documentation requirements.
- Analyzed financial documents such as tax returns, bank statements, pay stubs, and credit reports to determine borrower's ability to repay the loan.
- Determined whether or not to approve or deny a loan application in accordance with company guidelines.
- Resolved document mistakes and discrepancies and identified signs of fraudulent activity.
- Issued clear written conditions for approval of mortgage loans.
Sales Associate
Nordstrom
Troy, Michigan
04.2018 - 02.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained product displays and organized merchandise to ensure attractive presentation.
- Processed transactions accurately using point-of-sale systems for smooth checkout.
- Educated customers on promotions and loyalty programs to increase engagement.
- Handled customer complaints and resolved issues effectively for customer satisfaction.
- Supported training of new associates on sales techniques and store policies.
- Maintained up-to-date knowledge of store merchandise and policies.
Server
Georgio's Pizza & Pasta
Rochester, Michigan
10.2014 - 03.2018
- Provided excellent customer service in fast-paced pizza restaurant environment.
- Maintained cleanliness of dining area and kitchen workspace regularly.
- Assisted team members during busy shifts to ensure smooth operations.
- Handled cash transactions and operated point-of-sale system expertly.
- Educated customers on menu items and made recommendations when requested.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Trained new employees to perform duties.
Education
Certificate in Esthetics - Esthetics
Michigan College of Beauty
Troy, MI04-2022
Bachelor of Integrated Studies - Human Resources And Communication
Oakland University
Rochester, MI05-2020
Associate of Applied Science -
Macomb Community College
Clinton Township, MI05-2013
Skills
- Active listening
- Time management
- Organization
- Detail-oriented
- Strong work ethic
- Multitasking
- Adaptability
- Teamwork
- Flexibility
- Conflict resolution
Certification
Licensed Esthetician
Timeline
Receptionist
Eyedolize Lash & Brow Studio
10.2024 - Current
Receptionist
BAUS
03.2022 - 09.2024
Mortgage Underwriter
United Wholesale Mortgage
03.2021 - 02.2022
Sales Associate
Nordstrom
04.2018 - 02.2021
Server
Georgio's Pizza & Pasta
10.2014 - 03.2018
Certificate in Esthetics - Esthetics
Michigan College of Beauty
Bachelor of Integrated Studies - Human Resources And Communication
Oakland University
Associate of Applied Science -
Macomb Community College
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