Jose A. Alvarez
Gainesville,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Digital Health Analyst
Northeast Georgia Health Systems
06.2024 - Current
- Responsible for supporting the implementation, optimization, and maintenance of digital health solutions across the organization.
- Collaborate closely with clinical, IT, and operational teams to ensure seamless integration of digital platforms, such as Kyruus, Press Ganey, Epic, telemedicine systems, and patient engagement tools.
- Analyzing system performance, identifying areas for improvement, troubleshooting technical issues, and providing training and support to end-users.
- Contribute to data management efforts by ensuring accurate data flows between systems, optimizing workflows, and ensuring compliance with healthcare regulations and standards.
ITS Credentialed Trainer, OpTime/Anesthesia
Northeast Georgia Health Systems
02.2021 - 06.2024
- Worked with a team of technical trainer and business analysts to provide the highest quality training for our clinical end users
- Provided at-the-elbow support during large scale Go-Live projects including the recent mobility and Workday roll outs
- Shadowed and worked alongside OR Staff to improve knowledge of OpTime and Anesthesia workflows to provide the most thorough and up-to-date training for our end users
Owner/Head Instructor
Gracie Barra Gainesville Brazilian Jiu-Jitsu Academy
10.2017 - 04.2022
- Constantly improving soft skills due to the steady stream of current and prospective students seeking world class instruction
- Manage employees, payroll, franchise responsibilities, and compliance
- Developed high level marketing skills to optimize lead generation and nurturing to grow a student base of over 150 even during the COVID-19 pandemic
ITS Support Specialist I
Northeast Georgia Health Systems
02.2018 - 02.2021
- Worked with a team of support technicians and business analysts to quickly resolve business and patient care issues
- Along with providing exceptional customer support we were tasked with monitoring the network (NOC), perform data center inspections, and create knowledge articles to provide a more streamlined experience for the (over 9,000) end users
- Constantly improved troubleshooting skills with an ever-changing array of systems while following strict standard work to ensure confidentiality of patient information
IT Support Specialist
Harrah’s Cherokee Valley River
03.2014 - 02.2018
- Worked with a team of technicians to quickly resolve business-impacting issues – these issues weren’t restricted to software, as it was necessary to troubleshoot on-site equipment (switches, workstations, Hyper-V hosts, telecommunication, etc.) to determine the cause of the problem
- Strived to increase knowledge and understanding of any underlying systems and protocols such as DNS, DHCP, TCP/IP to better diagnose and resolve common incidents
- Communicated with and spoke to a plethora of individuals working for the casino, hotel, and outsourced network team – when working for a managed service provider, it’s not unusual to speak to new individuals every day and resolve the tickets they create
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH10-2025
High school or equivalent - undefined
Murphy High School
Murphy, NC01.2008
Skills
- Timeline estimation
- Data structures and algorithms
- Interface design and implementation
- Agile development methodologies
- Programming
- RESTful services
- Java, C, Python specialist
- Software development
- Technical analysis
- Technical design documentation
- Test automation
- Development lifecycle management
Timeline
Digital Health Analyst
Northeast Georgia Health Systems
06.2024 - Current
ITS Credentialed Trainer, OpTime/Anesthesia
Northeast Georgia Health Systems
02.2021 - 06.2024
ITS Support Specialist I
Northeast Georgia Health Systems
02.2018 - 02.2021
Owner/Head Instructor
Gracie Barra Gainesville Brazilian Jiu-Jitsu Academy
10.2017 - 04.2022
IT Support Specialist
Harrah’s Cherokee Valley River
03.2014 - 02.2018
High school or equivalent - undefined
Murphy High School
Bachelor of Science - Computer Science
Southern New Hampshire University
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