Jose Abad

• Developed and conducted comprehensive training programs for new hires, ensuring accurate data capture and adherence to established protocols.
• Generated detailed reports to monitor patient visits, preventing exceedance of visit limits and ensuring optimal healthcare service delivery.
• Verified patient insurance coverage and obtained necessary authorizations for physical therapy treatments, demonstrating meticulous attention to administrative details.
• Managed financial transactions effectively by collecting payments and balancing accounts, showcasing strong organizational and financial skills.
• Handled inbound and outbound patient calls proficiently, providing exceptional customer service and maintaining positive patient relationships.
• Successfully managed the operations of two clinics simultaneously, demonstrating exceptional multitasking abilities and leadership skills.

• Generated detailed reports for Hospital follow-ups, Insurance verification, as well as Radio Frequency Ablations, Varithena, and Venaseal procedures, demonstrating proficiency in data analysis and reporting.
• Managed the scheduling of appointments, testing, and procedures for patients within the clinic and across various hospitals, showcasing excellent organizational and coordination skills.
• Facilitated effective communication by translating symptoms and pre-procedure instructions for over 80% of Spanish-speaking patients daily, ensuring clear understanding and enhancing the overall patient experience.
• Implemented and supervised meticulous opening and closing procedures, fostering a well-organized work environment and ensuring operational efficiency.
• Collaborated closely with colleagues to guarantee consistent application of daily opening and closing procedures, promoting team cohesion and a streamlined workflow.
• Achieved outstanding patient satisfaction by efficiently triaging calls, directing them to the appropriate department in a timely manner, and delivering exceptional customer service.

Proficiently entered insurance and demographic information for patients using Electronic Medical Records (EMR) systems, ensuring accuracy and data integrity.

Effectively managed patient dissatisfaction by providing transparent information about wait times and referring patients unable to be seen to nearby medical facilities, showcasing exceptional problem-solving and patient-focused communication skills.

Compiled and analyzed weekly reports for the Chicago East Wildly Important Goal (WIG) program, demonstrating strong analytical and reporting skills to support organizational objectives.