Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Abreu

Milford,CT

Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. I'm also a very friendly person and I'm fluent in Spanish

Overview

3
3
years of professional experience

Work History

Lead Busser

Captains Cove Seaport
Bridgeport, CT
04.2024 - Current
  • Informed guests about daily specials and menu changes;.
  • Supervised team of bussers to ensure efficient and effective service;.
  • Ensured cleanliness of restaurant, including tables, chairs, floors, windows and other surfaces;.
  • Greeted guests and provided them with menus;.
  • Delivered food items from kitchen to dining room table;.
  • Assisted servers in providing outstanding customer service;.
  • Wiped down tables after each seating to prepare for next customers;.
  • Prepared the dining room for upcoming meals by setting up tables with appropriate supplies;.
  • Proactively removed used plates, silverware and glasses from tables between courses;.

Swim Instructor

Woodruff Family YMCA
Milford, CT
06.2024 - 08.2024
  • Provided swimming instruction to individuals and groups of all ages.
  • Organized lesson plans according to the individual needs of students.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
  • Instructed participants on water safety rules and regulations.
  • Organized and monitored daily practice sessions.
  • Developed training plans and drills to improve swimmer performance.
  • Conducted stroke analysis, technique improvement, and skill development lessons for swimmers.
  • Instructed swimmers on proper nutrition, hydration and recovery techniques.
  • Provided feedback on race strategies to swimmers before events.
  • Created weekly reports of swimmer progress with recommendations for improvement.
  • Observed swimmers during practices to ensure safety and correct any errors in technique or form.

Front Desk Receptionist

Woodruff Family YMCA
Milford, CT
10.2023 - 08.2024
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Coordinated travel arrangements for employees and visitors when required.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.

Lifeguard Assistant Manager

Woodruff Family YMCA
Milford, CT
04.2023 - 06.2024
  • Provided guidance and assistance to lifeguards regarding safety protocols.
  • Assisted in the development of emergency action plans for pool-related incidents.
  • Ensured proper maintenance, repair, and cleanliness of pool facilities and equipment.
  • Conducted daily inspections of all pool areas to ensure compliance with safety regulations.
  • Maintained accurate records of attendance, payroll, incident reports, and other related documents.
  • Coordinated with outside vendors for repairs or services as needed.
  • Developed training programs for lifeguards on safety procedures and operations.
  • Performed administrative tasks such as scheduling shifts, ordering supplies, and maintaining inventory levels.
  • Monitored performance of lifeguards to ensure they met quality standards established by the organization.
  • Inspected aquatic facility grounds to identify potential hazards or unsafe conditions.
  • Ensured that all necessary lifesaving equipment was properly stocked and maintained at all times.
  • Facilitated communication between staff members regarding operational issues or concerns.
  • Responded quickly to emergencies involving patrons or staff members in a professional manner.
  • Organized special events at the aquatic facility including swim meets and family days.
  • Oversaw daily activities at the aquatic facility such as swimming lessons or open swim hours.
  • Created a positive work environment through effective leadership techniques.
  • Managed team of lifeguards by providing direction and feedback on job performance.
  • Assisted in resolving customer complaints while providing excellent customer service.
  • Promoted organizational policies among staff members in order to maintain high standards of service delivery.
  • Participated in community outreach initiatives designed to increase public awareness about water safety education programs offered by the organization.

CNA Student (Clinicals)

Joseph A. Foran High School
Milford, CT
12.2022 - 05.2023
  • Assisted patients with activities of daily living, such as bathing, dressing, grooming and eating.
  • Provided emotional support to patient and family members.
  • Observed changes in condition or behavior of patients and reported to nursing staff.
  • Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
  • Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
  • Transported patients between departments within the facility using wheelchairs or strhers.
  • Assisted nurses with treatments and procedures according to protocols established by the facility.
  • Documented patient care services by charting in designated areas.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Reported changes in patient conditions to registered nurse or physician.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Monitored food intake and output as directed by nursing staff.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Provided emotional support to family members during difficult times.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Administered medications under supervision of a licensed nurse.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Transported residents within the facility as needed.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Sales Lead

Dicks Sporing Goods
Milford, CT
04.2022 - 02.2023
  • Reviewed customer data to determine potential new markets and target customers.
  • Assisted in developing promotional materials such as brochures, flyers.
  • Maintained relationships with existing clients by providing product updates and information.
  • Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Greeted customers and provided exceptional customer service.
  • Greeted customers and answered inquiries in a professional manner.
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Processed payments via cash, check, or credit card transactions.
  • Resolved customer complaints promptly and efficiently.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Sales Associate

Aeropostale
Milford, CT
02.2022 - 04.2022
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Cleaner

Magiclean
Milford, CT
10.2021 - 01.2022
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.

Education

BBA - Business Administration And Management

Gateway Community College
New Haven, CT
05-2028

High School Diploma -

Joseph A. Foran High School
Milford, CT
05.2023

Some College (No Degree) - Nursing

Sacred Heart University
Fairfield, CT

Skills

  • Customer Service
  • Relationship Selling
  • Time Management
  • Teamwork and Collaboration
  • Display Setup
  • Merchandising
  • Cash Handling
  • Outgoing Personality
  • Team Player Mentality
  • Reliable and Punctual
  • Negotiation Tactics
  • Listening Skills
  • Friendly and Outgoing
  • fluent in Spanish
  • Feeding Assistance
  • Patient Safety
  • Infection control procedures
  • Professional Bedside Manner
  • Medical terminology knowledge
  • Basic Life Support
  • Vital signs monitoring
  • Range of motion exercises
  • Physical assessments
  • Personal care assistance
  • Supply Restocking
  • Medical Terminology
  • HIPAA Compliance
  • Patient Positioning
  • Patient Assessments
  • Electronic Charting
  • Patient evaluations
  • Quality Assurance
  • Wound Care
  • Caregiver Relations
  • Mobility Assistance
  • Infection Control
  • Catheter Care
  • Patient Observation
  • CPR Certification
  • Specimen Collection
  • First Aid Certification
  • Clinical Documentation
  • Health Education
  • Patient Relations
  • Vital signs
  • Preparing meals
  • Medical Charting
  • Responding to emergencies
  • Self Motivation
  • Catheter monitoring

Languages

Spanish
Native/ Bilingual

Timeline

Swim Instructor

Woodruff Family YMCA
06.2024 - 08.2024

Lead Busser

Captains Cove Seaport
04.2024 - Current

Front Desk Receptionist

Woodruff Family YMCA
10.2023 - 08.2024

Lifeguard Assistant Manager

Woodruff Family YMCA
04.2023 - 06.2024

CNA Student (Clinicals)

Joseph A. Foran High School
12.2022 - 05.2023

Sales Lead

Dicks Sporing Goods
04.2022 - 02.2023

Sales Associate

Aeropostale
02.2022 - 04.2022

Cleaner

Magiclean
10.2021 - 01.2022

High School Diploma -

Joseph A. Foran High School

BBA - Business Administration And Management

Gateway Community College

Some College (No Degree) - Nursing

Sacred Heart University

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Jose Abreu