Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Aguirre

Aurora

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

10
10
years of professional experience

Work History

Operations Manager

Amazon
08.2015 - 03.2025
  • Provided leadership for the front half of the night shift during a period of underperformance, spearheading a transformation that yielded impressive results. Outbound and inbound rates climbed by 20% and 15%, respectively, and overall shift throughput surged from 16 to an average of 28-30 Site CPLH.
  • As the Quality Pillar Lead, spearheaded bi-weekly quality A3 reviews to drive continuous improvement, resulting in a 15% reduction in defects.
  • Through strategic initiatives such as stow trail audits for new stowers and innovative receive pallet audits, the site reduced Pick Short DPMO and GIA DPMO, ranking #1 for the SDC Network and achieving an IRDR DPMO of 1,333.
  • Optimized bin consolidation efficiency by developing and deploying innovative training resources for reserved bins, training approximately 30 associates within KRB6 and 40 associates within KRB7.
  • Collaborated cross-functionally to automate data transfer processes, eliminating manual tasks and streamlining bin consolidation during peak capacity.
  • Actively serves as a board member for the Chicago and Inland Empire GLAMAZON affinity group.
  • Managed the successful launch of KRB7, training an average of 120 associates per week in the DC WMS system to process STAR freight.
  • Achieved best-in-building SLI scores, reducing unfavorable connections to 3% through constant engagement of associates and ensuring follow-up, which also helped boost LBI score to 94%.
  • Partnered with managers flagged for SLI with a mentor once a week, documenting conversations, and conducting one round table a month. This resulted in an 11% drop in leader SLI by fostering stronger connections between new managers and their teams through mentorship programs and implementing SMART action plans for AMs based on associate feedback.
  • Led the training and development of the night shift KRB6 learning team, filling a critical leadership void during the team's initial launch.
  • Currently providing mentorship to two rising leaders transitioning into more senior roles, with one of them wanting to move into the Learning space (L4 AM at SBD3 and L5 at MDW5).
  • Implemented a safety audit checklist for the learning department, resulting in a 20% reduction in safety incidents within the first quarter.

Learning Quality Area Manager

Amazon
07.2019 - 07.2022
  • Led launch teams for KRB4 and KRB6, collaborating with senior leadership to develop comprehensive training plans for onboarding 100-200 associates weekly, with 100% compliance and audit scores.
  • Partnered with Launch and Regional Learning teams and updated Road to Launch training resources to promote a better onboarding experience at launch sites.
  • Collaborated with Learning Specialists and Regional Learning Managers to identify and address training gaps at SDC sites.
  • Developed and implemented updated training materials, including updated JIBs for Pick and Stow, increasing the average stow rate from 60 JPH to 80 JPH and the pick rate from 40 JPH to 60 JPH.
  • Contributed to regional training improvement by creating a standardized STA training template, which is still used for new launch sites within the SDC Network.
  • Successfully mentored and developed five trainers into leadership roles.
  • Conducted weekly safety inspections of training areas, addressing hazards and ensuring compliance with company and OSHA standards.
  • Managed a training budget of $50,000, optimizing resource allocation to maximize training effectiveness.
  • Led a problem-solving initiative to address a system error in the DC WMS, collaborating with IT to identify the root cause and implement a solution that reduced processing time by 10%.

Education

Education/Child Development

Ashford University
Chandler, AZ

Skills

  • Process Optimization
  • Performance Management
  • Cross-Functional Collaboration
  • Bilingual: English & Spanish
  • Data Analysis
  • Project Management
  • Safety Compliance
  • Problem-solving
  • Team leadership
  • Operational efficiency
  • Decision-making

Timeline

Learning Quality Area Manager

Amazon
07.2019 - 07.2022

Operations Manager

Amazon
08.2015 - 03.2025

Education/Child Development

Ashford University

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