JOSE ALBERTO ESCOBEDO
Moreno Valley,CA
Summary
IT Support Specialist and U.S. Army Veteran with 6+ years of experience supporting enterprise networks, end-user computing environments, and secure communications systems. Experienced in Active Directory administration, workstation deployment, software installation, account management, hardware troubleshooting, and technical support. Supported approximately 100 end users in deployed environments while leading a team of three Help Desk Technicians. Skilled in Cisco networking, systems administration, and customer-focused technical support. Currently pursuing a Certificate in Computer Information Systems at the California Institute of Applied Technology.
Overview
5
5
years of professional experience
Work History
Network Communications Systems Specialist (Sergeant/E-5)
United States Army
09.2020 - 02.2026
- Delivered tier 1 and tier 2 technical support to approximately 100 end users within secure and enterprise network environments.
- Directed and supervised a team of 3 help desk technicians to ensure prompt resolution of technical issues.
- Executed reimaging, configuration, and deployment of over 100 newly issued laptops, ensuring adherence to organizational security standards.
- Administered Active Directory user accounts to ensure secure access management, including account creation, password resets, and account unlocks.
- Facilitated software application installation, configuration, and remote deployment to meet operational needs.
- Provided technical support to troubleshoot and rectify desktop hardware, printer, software application, email, and network connectivity problems, ensuring seamless operations for 100 personnel.
- Administered and oversaw issuance of secure access credentials, including SIPR token management and certificate revocation processes.
- Maintained Cisco routers, switches, and network infrastructure supporting mission-critical communications.
- Ensured operational integrity of secure voice data and satellite communications systems to facilitate reliable communication.
- Guided junior personnel in mastering troubleshooting procedures, account administration, and customer support best practices to improve service delivery.
- Developed training materials for new software implementation, improving user adoption rates.
- Managed system configurations and updates to enhance operational efficiency.
Education
Computer Information Systems -
California Institute of Applied Technology
National City, CA03.2027
High School Diploma -
YouthBuild Charter School of California
Los Angeles, CA06.2019
Skills
Active Directory Administration
User Account Management
Password Resets & Access Control
Workstation Imaging & Deployment
Desktop & Laptop Support
Microsoft Outlook Configuration
Hardware & Printer Troubleshooting
Software Installation & Deployment
Cisco Networking
TCP/IP Networking
Network Troubleshooting
Technical Support
Team Leadership
English & Spanish (Fluent)
Security Clearance
Active Secret Security Clearance (2020–Present)
Timeline
Network Communications Systems Specialist (Sergeant/E-5)
United States Army
09.2020 - 02.2026
Computer Information Systems -
California Institute of Applied Technology
High School Diploma -
YouthBuild Charter School of California