JOSE ALCIVAR
Pompton Lakes,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 12 years.
Overview
15
15
years of professional experience
Work History
System Engineer
Virtuit Systems
Nanuet, NY
01.2016 - Current
- Design and implement computer systems and networks, including hardware, software, and network components
- Configure, manage, and deploy servers, storage systems, networks devices, and other IT infrastructure components
- Install, configuring, and troubleshooting operating systems, software applications and services
- Implement and maintain security measures, including firewalls and access control
- Monitor system performance, including network traffic, server load and storage utilization, to ensure optimal operation
- Collaborate with other IT professionals and departments to integrate systems and resolve technical issues
- Perform routine maintenance tasks, such as applying patches and updates, upgrading software and hardware, and optimizing systems configuration
- Conduct system backups and ensure data integrity and availability
- Provide technical support to end-users addressing system-related queries and issues
- Diagnose and resolve hardware and software problems, both independently and by collaborating with other IT professionals
- Document troubleshooting steps and resolutions for future reference and knowledge sharing
- Work closely with cross-functional teams, including developers, network administrators, and security specialists, to integrate systems and resolve technical challenges
- Collaborate with Vendors and external service providers to implement and maintain system components and infrastructure
- Participate in project planning and coordination, ensuring timely and successful completion of systems relative initiatives
- Evaluate and recommend new tools, technologies, and methodologies to improve system performance, security and efficiency.
Help Desk Support Technician
Jimcor Agencies
Montvale, NJ
03.2011 - 01.2016
- Provide Desktop/Help Desk support for 200 users
- Patched software and installed new versions to eliminate security problems and protect data
- Installed, modified, and repaired software and hardware to resolve technical issues
- Managed customers' expectations of support and technology functionality in order to provide positive user experience
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- First level support for telecom, video conference and network incidents
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Sales Representative
Eastpack Inc
Garfield, NJ
02.2008 - 10.2009
- Report directly to President and Vice-president of the company
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Handle customer inquiries concerning products and pricing
- Develop strategies to meet annual budget
- Contact and negotiate price with overseas manufacture.
Education
Certificate of Completion; A+, Network + And CCNA -
Avtech Institute of Technology
Associate of Science - Network and System Administration
Bergen Community College
05.2010
Skills
- Virtualization
- Cloud services
- Switches and routers
- Hardware and software installation
- Firewalls, VPNs and security products
- LAN/WAN
- Problem-solving and troubleshooting
- Technical Support
- Microsoft Exchange
- Systems Analysis
- Hardware and Software Installation
- Hardware Integration
- Storage Virtualization
- Mobile Devices
- TCP/IP Protocol
- Network Configuration
- Windows Servers
- Complex Problem-Solving
- Data Center Migrations
- Backup Testing
- User Support
- Client Service and Support
- Computer Hardware Knowledge
- Technical Support and Assistance
- Configure Servers
- Technology Best Practices
- Systems Engineering
- Critical Thinking
- Network Security
- Web Security
- Printers and Peripherals
Timeline
System Engineer
Virtuit Systems
01.2016 - Current
Help Desk Support Technician
Jimcor Agencies
03.2011 - 01.2016
Sales Representative
Eastpack Inc
02.2008 - 10.2009
Certificate of Completion; A+, Network + And CCNA -
Avtech Institute of Technology
Associate of Science - Network and System Administration
Bergen Community College