Jose Alejandro Fernandez
Miami
Overview
13
13
years of professional experience
Work History
Human Resources Manager
Ferreteria EPA
Valencia, Venezuela
01.2010 - 01.2013
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Recruit and hire employees based on psychotechnical tests and behavioral tests that are developed to each position requested.
Loss Prevention Manager
Ferreteria EPA
Valencia, Venezuela
01.2009 - 01.2010
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
Stock Manager
Ferreteria EPA
Valencia, Venezuela
01.2008 - 01.2009
- Receipt of merchandise directly from the supplier.
- Receipt of merchandise from the company's distribition center
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
Customer Service Manager
Ferreteria EPA
Valencia, Venezuela
01.2006 - 01.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervision of the entire sales process,
- Supervision of daily sales.
- Supervise all additional services offered in the store.
Office Manager
Ferreteria EPA
Valencia, Venezuela
01.2007 - 01.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Store Manager
Locatel Farmacy
Valencia, Venezuela
01.2003 - 01.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Restaurant Manager
American Deli Restaurant
Valencia, Venezuela
01.2000 - 01.2003
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Education
BBA - Computer Systems Analysis
Bicentennial University of Aragua
Aragua, Venezuela01.1998
Skills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
Timeline
Human Resources Manager
Ferreteria EPA
01.2010 - 01.2013
Loss Prevention Manager
Ferreteria EPA
01.2009 - 01.2010
Stock Manager
Ferreteria EPA
01.2008 - 01.2009
Office Manager
Ferreteria EPA
01.2007 - 01.2008
Customer Service Manager
Ferreteria EPA
01.2006 - 01.2007
Store Manager
Locatel Farmacy
01.2003 - 01.2006
Restaurant Manager
American Deli Restaurant
01.2000 - 01.2003
BBA - Computer Systems Analysis
Bicentennial University of Aragua