JOSE-ALEXANDER ROLDAN
Tucson,Az
Summary
To obtain a position that enables me to perform exceptional customer service, and use my communicational and organizational skillsets, while encouraging professional growth and opportunities for higher levels of responsibility.
Overview
17
17
years of professional experience
Work History
Delivery Driver
DoorDash
06.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Team Lead
Bobs Discount Furniture
08.2016 - 05.2019
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
Assistant Manager
McDonalds Corporation
01.2010 - 05.2016
- Assisted crewmembers during peak times, and delegated proper tasks in order to achieve maximum proficiency
- Completed inventory on a daily basis, and ordered supplies based on necessity
- Prepared nightly sales reports, and bank drops as needed.
- Addressed escalated guest issues professionally and empathetically, defusing tense situations and recovering customer trust.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service Representative
Consumer Sales Solutions
03.2007 - 12.2007
- Handled customer accounts and kept them up to date
- Managed situations involving discrepancies on customer's accounts
- Reported sales and accounts received to upper management
Education
Associate of Arts - Business Administration
St. Petersburg College
Clearwater, FL01.2011
High School Diploma -
Dunedin High School
Dunedin, FL05.2008
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
Awards
- Employee of the month: May 2010, February 2011, June 2011
- Manager of the month: December 2011, August 2013 and February 2015
References
Available Upon Request
Timeline
Delivery Driver
DoorDash
06.2019 - Current
Customer Service Team Lead
Bobs Discount Furniture
08.2016 - 05.2019
Assistant Manager
McDonalds Corporation
01.2010 - 05.2016
Customer Service Representative
Consumer Sales Solutions
03.2007 - 12.2007
Associate of Arts - Business Administration
St. Petersburg College
High School Diploma -
Dunedin High School