Summary
Work History
Education
Skills
Timeline
Generic

Jose Alicea

Brooklyn

Summary

Dynamic Dispatcher Clerk at GO EXPRESS, with expertise in dispatch software and route planning.

Successfully optimized workflows and enhanced customer satisfaction through effective conflict resolution and timely communication. Trained and mentored new employees, fostering a culture of growth and excellence. Proven ability to prioritize tasks in high-pressure environments.

Work History

Dispatcher Clerk

GO EXPRESS
  • Optimized workflows in demanding settings by skillfully balancing competing priorities.
  • Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
  • Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
  • Improved customer satisfaction with timely and accurate information updates during service outages or delays.

Education

GED -

John Jay HS
Brooklyn, NY
06.1982

Skills

  • Dispatch software
  • Route planning
  • Scheduling coordination
  • Prioritization

Timeline

Dispatcher Clerk

GO EXPRESS

GED -

John Jay HS

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Jose Alicea