Jose Alicea-Rivera
Gloversville,NY
Summary
Resourceful team member trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Always open to acquired new knowledge and experience.
Overview
12
12
years of professional experience
Work History
Supervisor
US Army
El Paso, TX
12.2012 - 09.2014
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Complied with company policies, objectives and communication goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Assessed company operations for compliance with safety standards.
Operations Manager
US Army
Fort Sill, OK
11.2009 - 12.2012
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Presented performance and productivity reports to supervisors.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
Platoon Sergeant
US Army
Killeen, TX
02.2007 - 06.2009
- Provided tactical and technical guidance to Platoon personnel.
- Organized, supervised and coordinated platoon training activities.
- Conducted performance counseling of subordinates in the platoon.
- Ensured compliance with orders from higher headquarters.
- Maintained unit discipline by enforcing standards of conduct and military regulations.
- Managed administrative duties such as tracking attendance records for drills, evaluations and other events.
- Coordinated with other staff officers for necessary supplies, services and support for the platoon's mission readiness.
- Monitored the progress of individual soldiers in order to ensure that they are meeting their goals and objectives.
- Evaluated soldier performance during field exercises in order to identify strengths and weaknesses within the unit.
- Inspected equipment prior to use in order to ensure proper functioning condition.
- Assisted in developing operational strategies for combat missions.
- Organized logistics requirements such as transportation, ammunition supply, medical support and communications systems.
- Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.
- Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
- Trained, coached and mentored military units to improve readiness and training.
- Directed logistical training procedures to adhere to military regulations.
Section Chief
US Army
Baumholder, Germany
05.2002 - 11.2006
- Managed and coordinated the development, implementation, and evaluation of programs, policies, and procedures in a Section Chief role.
- Provided strategic direction to staff on priority projects, assigned tasks to team members, monitored progress and ensured deadlines were met.
- Conducted performance reviews with direct reports to assess individual performance levels, identify areas of improvement and provide coaching as needed.
- Served as a subject matter expert on all topics related to the section's area of expertise.
- Resolved conflicts among team members by facilitating open dialogue between parties involved.
- Ensured quality control measures were implemented consistently throughout operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Arts -
Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PR05-2019
Associate of Arts -
John Jay College of Criminal Justice of The City University of New York
New York, NY02-1998
Skills
- Staff Management
- Operations Management
- Inventory Control
- Policy Enforcement
- Processes and procedures
- Employee Motivation
- Inventory Oversight
Languages
English
Professional
Spanish
Professional
Accomplishments
- Purple Heart, Meritorious Service Medal, Afghanistan Campaign Medal, Iraqi Campaign Medal (Two Stars), Army Commendation Medal. (7th Awards), Army Achievement Medal. (3rd Awards) and Army Good Conduct Medal. and
References
- Mr. Anthony Thomas Anthony.thomas3.civ@mail.mil Office: (254)-285-5287 Cell: (254) 251-6782 Professional
- Mr. Deoraj Baldeo Deoraj.p.baldeo.civ@mail.mil (502) 613-8163 DSN: 983-8163 Professional
- Prof. Yeida Cruz Cruzy@suagm.edu (787) 688-0004 Professional
- Prof. Ada Velez Avelez28@suagm.edu (787) 327-2431 Professional
Timeline
Supervisor
US Army
12.2012 - 09.2014
Operations Manager
US Army
11.2009 - 12.2012
Platoon Sergeant
US Army
02.2007 - 06.2009
Section Chief
US Army
05.2002 - 11.2006
Bachelor of Arts -
Sistema Universitario Ana G Mendez - Universidad Del Este
Associate of Arts -
John Jay College of Criminal Justice of The City University of New York