Jose Almanza
Corona,CA
Summary
Upbeat, customer-focused Sales Associate with 8 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sales Associate
Corona BBQ Islands INC.
Corona, CA
01.2012 - Current
- Answered incoming telephone calls to provide store, products and services information.
- Described merchandise and explained use, operation and care.
- Engaged customers in friendly, professional dialogue to determine needs.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Recommended, selected and located merchandise based on customer desires.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers to determine wants or needs.
- Handled customer complaints in a professional manner.
- Increased purchase amounts by cross-selling with similar products.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Greeted customers and provided exceptional customer service.
- Answered store and merchandise questions and led customers to wanted items.
- Collected payments and provided accurate change.
- Developed promotional strategies to increase sales volume.
- Helped customers find specific products, answered questions, and offered product advice.
Delivery Driver
Coronas BBQ Islands INC.
Corona, NM
01.2012 - Current
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Reported mechanical problems encountered with vehicles to dispatch.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Notified customers of delays to decrease calls to support.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Inspected vehicle and maintained gas, oil and water levels.
- Transported and safely delivered items to prevent damage or loss.
- Presented order bills and collected payments for deliveries.
- Contacted customers prior to delivery to coordinate delivery times.
- Utilized street maps to plan and determine most efficient routes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Manufacturing Associate
Corona BBQ Islands INC.
Corona
01.2012 - Current
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Used hand trucks and forklifts to unload, load and transport items.
- Operate equipment such as forklifts, hand tools, power tools, and inspection gauges.
- Read engineering drawings and specifications to determine job instructions and material requirements.
- Communicated with co-workers to improve unit production.
- Escalated manufacturing issues to management and quality assurance to identify solutions.
- Train new employees on proper operation of machines used in the manufacturing process.
- Identify defective components or finished goods items during the inspection process and make appropriate adjustments accordingly.
Education
High School Diploma -
Buena Vista High School
Corona06-2004
Skills
- Order Processing
- Product Sales
- Contract Preparation
- Payment Processing
- Customer Needs Assessment
- Teamwork and Collaboration
- Store Opening and Closing
- Excellent Communication Skills
- Problem-Solving
- Cash Handling Accuracy
- Written and Oral Communication Skills
- Energetic Self-Starter
- Cash Handling
- Multi-Tasking Strength
- Listening Skills
- Reading Comprehension Skills
- Conflict Resolution
- Merchandising Knowledge
- Problem-Solving Skills
- Exceptional Customer Service
Languages
English
Native/ Bilingual
Spanish
Professional
Affiliations
- I am married with 5 kids
- My life revolves around working to take care of my family. For many years I worked 7 days a week but realized I have to make more time for my wife and kids. I try to take at least 2 days a week now if possible.
- I try to be involved in my kids school activities and sport activities as much as possible
References
References available upon request.
Timeline
Sales Associate
Corona BBQ Islands INC.
01.2012 - Current
Delivery Driver
Coronas BBQ Islands INC.
01.2012 - Current
Manufacturing Associate
Corona BBQ Islands INC.
01.2012 - Current
High School Diploma -
Buena Vista High School
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