Jose Almanza
West Palm Beach,FL
Summary
Experienced management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
23
23
years of professional experience
Work History
Account Manager for National Assemblers
National Assemblers Incorporated
06.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Store Manager
5 Below
02.2018 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Co Manager
Walmart Supercenter
10.2013 - 02.2018
- Design and implemented customer satisfaction metrics.
- Directed and supervised over 300 employees engaged in sales, inventory-taking and reconciling cash receipts.
- Trained all new managers on store procedures and policies.
- Worked closely with the district manager to formulate and build the store brand.
Assistant Store Manager
Walmart Supercenter
08.2011 - 10.2013
- Addressed customer inquiries and resolved complaints.
- Reorganized the sales floor to meet company demands.
- Completed weekly schedules according to payroll policies.
- Trained staff to deliver outstanding customer service.
- Contributed to merchandising ideas at team sale meetings.
Property Manager
Extra Space Storage
09.2006 - 08.2011
- Monitored and documented all income, including delinquencies.
- Handled customer complaints personally to verify they were properly handled.
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Sergeant
US Marine Corps
06.2002 - 09.2006
- Trained and instructed subordinates and supported units on combat training exercises.
- Led an infantry team of 12 members in combat operations training, including providing tactical guidance.
- Effective decision-maker in high-pressure environments.
- Supervised operation and organizational maintenance of weapons systems and specialized equipment.
- Prepared operation plans and orders to support security of resources and installations.
Education
Associate of Arts - computer networking
Palm Beach State College
Lake Worth, FL01.2011
Skills
- Strategic planning
- Cost reduction and containment
- Process improvement strategies
- Budgeting and forecasting
- Calm under pressure
- Complex problem solving
- Supervision and training
- Cross-functional team management
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Accomplishments
- Supervised team of 100 staff members.
Timeline
Account Manager for National Assemblers
National Assemblers Incorporated
06.2021 - Current
Store Manager
5 Below
02.2018 - 06.2021
Co Manager
Walmart Supercenter
10.2013 - 02.2018
Assistant Store Manager
Walmart Supercenter
08.2011 - 10.2013
Property Manager
Extra Space Storage
09.2006 - 08.2011
Sergeant
US Marine Corps
06.2002 - 09.2006
Associate of Arts - computer networking
Palm Beach State College
Similar Profiles
Fernando MichelFernando Michel
Seasonal Assembler Helper at National AssemblersSeasonal Assembler Helper at National Assemblers
Kira BerryKira Berry
Human Resources Assistant at National AssemblersHuman Resources Assistant at National Assemblers
Kasey VorderbruggenKasey Vorderbruggen
Assembler at National AssemblersAssembler at National Assemblers
KENLEE CASTILLOKENLEE CASTILLO
Senior UX Designer at CVS HealthSenior UX Designer at CVS Health
Cheryl BoydCheryl Boyd
Personal Banker at Branch Banking and Trust, BB&TPersonal Banker at Branch Banking and Trust, BB&T