Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JOSE ALVAREZ

Atlanta,USA

Summary

Dedicated and empathetic professional with extensive experience in customer service, administration, and healthcare support. Currently working at Emory Healthcare as a Patient Service Coordinator (since October 2024), providing front-line patient assistance and operational support in a high-volume clinical setting. Proven ability to manage complex tasks under pressure while maintaining high standards of care and professionalism. Experienced in project management and team leadership, with a strong track record of improving operational efficiency and staff development at San Lucas Church.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Patient Service Coordinator

Emory Healthcare
10.2024 - Current
  • Provide professional and compassionate support to patients and families.
  • Manage appointment scheduling, patient registration, and insurance verification.
  • Maintain accurate electronic health records and ensure HIPAA compliance.
  • Coordinate with medical teams to optimize patient flow and service delivery.
  • Assist with administrative tasks and resolve patient concerns efficiently.

Flight Attendant

LATAM Airlines
12.2011 - 03.2019
  • Attended extensive trainings in customer service, safety, and emergency protocols.
  • Responded to passenger inquiries and managed in-flight issues professionally.
  • Conducted pre-flight safety checks and ensured compliance with aviation standards.
  • Managed emergencies and upheld onboard safety and comfort.
  • Delivered personalized food and beverage service.
  • Participated in pre-flight briefings and service planning.

Administrative Assistant

San Lucas Church
01.2003 - 06.2010
  • Streamlined administrative processes to improve office efficiency.
  • Maintained physical and digital records, spreadsheets, and reports.
  • Handled communication with community members and directed inquiries.
  • Managed inventory and office supplies.
  • Scheduled meetings and coordinated events and appointments.
  • Provided effective customer service via phone and email.
  • Coordinated scheduling and logistics for church events, enhancing community engagement and participation.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

High School Diploma -

Francisco Bolognesi

Certificate - Cyber Security

Coursera
Atlanta, GA
05-2024

Skills

  • Project Management
  • Staff Development & Training
  • Administration and Reporting
  • Team Building & Leadership
  • Problem & Conflict Resolution
  • Scheduling and Coordinating
  • Verbal and Written Communication
  • Emergency Situations Management
  • Documentation and Data Entry
  • Strong organization
  • Computer Proficiency (EHR, MS Office)
  • Company Culture and Values Alignment
  • Empathy and Patient Care
  • Calm Under Pressure
  • Customer service
  • HIPAA compliance
  • Friendly and outgoing
  • Problem-solving
  • Multitasking and organization

Certification

- Certification in Cybersecurity, Google (Online)

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Professional Working

Timeline

Patient Service Coordinator

Emory Healthcare
10.2024 - Current

Flight Attendant

LATAM Airlines
12.2011 - 03.2019

Administrative Assistant

San Lucas Church
01.2003 - 06.2010

High School Diploma -

Francisco Bolognesi

Certificate - Cyber Security

Coursera

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