JOSE ALVAREZ RIVERA
New Caney
Summary
Dynamic Outreach Specialist with the United States Army, recognized for cultivating key relationships and securing over $3.3 million in scholarships. Adept in contract negotiation and strategic planning, I consistently drove engagement through innovative campaigns, leading my team to achieve top outreach results for 54 consecutive months. Passionate about fostering connections and achieving impactful outcomes.
Overview
27
27
years of professional experience
Work History
Outreach Specialist
United States Army
Houston
01.2020 - Current
- Identified and cultivated relationships with high school counselors, principals, and teachers, allowing me access to all 45 high schools in my area.
- Awarded over $3.3 million in scholarships.
- Created targeted outreach plans engaging juniors and seniors across diverse ISDs.
- Used social media to teach 16- to 18-year-old students the benefits of an ROTC scholarship.
- was the leading outreach specialist in my organization for 54 straight months.
- Designed creative campaigns to increase awareness of services offered by the organization.
- Designed digital team to increase online engagement and social media presence of community campaigns and programs.
Commercial Account Manager
Advance Auto Parts
Vancouver
01.2016 - 01.2019
- Built and maintained strong relationships, ensured clients' needs were met, and drove sales growth through strategic partnerships.
- Acted as a primary point of contact for clients, addressing their needs and concerns. This allowed me to double my accounts in my area in 15 months.
- Identified new business opportunities with potential clients, and increased our gross margin by 3%.
- Rewarded loyal customers with exclusive offers to encourage repeat business and increased higher spending.
- Identified which customer segments were most profitable, and focused efforts on retaining and growing sales; met all sales goals in all five stores in my market.
- Optimized inventory levels to avoid overstocking; customers continued to buy from us because their parts were readily available.
- Consulted with customers to identify their needs and develop customized solutions.
- Identified areas where additional training is needed among team members handling customer accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
District Manager
US Army
Vancouver
01.2014 - 01.2016
- Analyzed policy with regard to customer service and efficiency and implemented changes as needed
- Executed the planning, forecasting, monitoring and scheduling of projects and special programs
- Partnered with senior leaders to implement quarterly and annual corporate strategies
- Managed budgets and reduced marketing expenses while maximizing business growth
- Initiated cross training with other departments to improve workflow and streamline project completions
Contract Negotiator
US Army
San Antonio
01.2013 - 01.2014
- Monitored and tracked funding contracts and acted as a liaison between the Department of Defense, US Army and the military processing command
- Assisted staff through group conferences to analyze specific programs and understand program development
- Provided specialist services for associated schedules, amendments and legal issues with customers
- Interpreted agency programs to individuals and groups and revised/updated contracts and related documents
Branch Manager
US Army
San Antonio
01.2012 - 01.2013
- Managed assorted projects to develop more efficient use of technology, data usage and business growth
- Delivered presentations on statistics of marketing and sales campaigns to senior leadership and stakeholders
- Led multiple collaboration projects with external consultants for market assessment and opportunity I.D
- Directed all activities of corporate communications for internal marketing of corporate value and culture
Training and Development/Special Projects
US Army
Tampa
01.2010 - 01.2012
- Assisted in the creative professional development of fellow staff members and individual leaders
- Delivered public addresses to audiences ranging from 25-200 people on a regular basis
- Created project plans and led meetings to give timely status and collaboration results to Process Owners
- Analyzed key performance indicators to identify effective strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Contact Recruiter
US Army
Fort Meyers
01.2005 - 01.2010
- Established relationships with community partners to increase awareness of Army educational programs
- Coordinated strategies and best practices to help organize and serve diverse populations
- Trained and assisted recruiting specialists with complex digital processing of potential candidates
IT Project Manager
US Army
Augusta
01.1998 - 01.2005
- Functioned as Instructor for Network University to enhance technical knowledge of IT network operations
- Managed the installation and operation of 10 telecommunication shelters, 10 power generators and 16 mobile telecommunication vehicles
Education
MBA - Project Management
Trident University International
Chandler, AZ04-2015
BSBA - Business Administration
Columbia Southern University
Orange Beach, AL05-2011
Skills
- Proficient in English-Spanish Communication
- Contract Negotiation
- Project Analysis
- Results Driven
- Training & Development
- Business Management
- Business Development
- Microsoft Office
- Budget Management
- Strategic Planning
- Customer Relations
- Employee Relations
- Team Focused
- Goal Oriented
- Sales Force
- CRM
- Sales
- Recruiting
Summary Of Experience
Served 21 years in the United States Army in various and diverse management positions, cultivating and maintaining solid relationships with both staff and outside vendors.
Accomplishments
- Top recruiter in my organization from 2020-present
Timeline
Outreach Specialist
United States Army
01.2020 - Current
Commercial Account Manager
Advance Auto Parts
01.2016 - 01.2019
District Manager
US Army
01.2014 - 01.2016
Contract Negotiator
US Army
01.2013 - 01.2014
Branch Manager
US Army
01.2012 - 01.2013
Training and Development/Special Projects
US Army
01.2010 - 01.2012
Contact Recruiter
US Army
01.2005 - 01.2010
IT Project Manager
US Army
01.1998 - 01.2005
MBA - Project Management
Trident University International
BSBA - Business Administration
Columbia Southern University
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