Jose Amparo
Conroe,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Sanitation Supervisor
Hiland Dairy Foods
01.2023 - Current
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision.
Sanitation Manager
Abby's Catering
04.2022 - 01.2023
- Completed schedules, shift reports, and other business documentation.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Adhered to safety protocols by enforcing proper equipment usage.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Environmental Services Manager
Harris Health System - Ben Taub General Hospital
10.2019 - 04.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Managed staff of 55+ housekeepers and supervisors.
Environmental Services Supervisor
Harris Health System - Ben Taub General Hospital
09.2017 - 10.2019
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
Lead Environmental Services Housekeeper
Houston Methodist
05.2018 - 03.2019
- Trained and mentored all new personnel to maximize quality of service and performance.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for patients rooms and common areas.
- Completed schedules, shift reports, and other business documentation.
- Investigated patients complaints and resolved issues to increase customer satisfaction and establish trust.
Lead Environmental Services Housekeeper
Crothall Healthcare Services
12.2015 - 08.2017
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Floor Technician
Montgomery County Government
10.2015 - 07.2016
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
- Quietly waxed, buffed and vacuumed floors in the court house.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Cleared trash and debris from over 15+ rooms and office areas regularly.
Porter
Cipriani Residences
08.2012 - 04.2015
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
Floor Technician
Jacob K. Javits Convention Center
02.2011 - 11.2012
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Education
High School Diploma -
Louis D. Brandeis High School
New York, NYSkills
- Customer Needs Assessments
- Continuous Improvement Management
- Personnel Records
- Product Quality Assurance
- Interpersonal Communication Skills
- Hospital Operations
- Equipment Sanitation
- Coaching Leadership
- Routine Inspections
- Strategy Management
- Inventory Accuracy
- Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sanitation Supervisor
Hiland Dairy Foods
01.2023 - Current
Sanitation Manager
Abby's Catering
04.2022 - 01.2023
Environmental Services Manager
Harris Health System - Ben Taub General Hospital
10.2019 - 04.2022
Lead Environmental Services Housekeeper
Houston Methodist
05.2018 - 03.2019
Environmental Services Supervisor
Harris Health System - Ben Taub General Hospital
09.2017 - 10.2019
Lead Environmental Services Housekeeper
Crothall Healthcare Services
12.2015 - 08.2017
Floor Technician
Montgomery County Government
10.2015 - 07.2016
Porter
Cipriani Residences
08.2012 - 04.2015
Floor Technician
Jacob K. Javits Convention Center
02.2011 - 11.2012
High School Diploma -
Louis D. Brandeis High School