Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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JOSE ANAYA CRUZ

Torrance,CA

Summary

Accommodating with expertise in leading and developing successful sales teams in retail and automotive industry. Proactive and professional team leader with track record of success in customer service, process improvements and revenue generation. Offering five years of comprehensive experience in analyzing and resolving problems and motivating high-performing associates. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Parts Specialist

Lacarguy
08.2021 - Current
  • Retail, wholesale, and inventory.
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Tracked parts use and charged items to customer accounts for billing.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.

Barista Shift Lead

Starbucks
08.2019 - 08.2021
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Set and oversaw weekly goals and plans.

Kitchen Manager

Chick-fil-A
02.2018 - 08.2019
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

GED -

California State University - Dominguez Hills
Carson, CA
06.2024

Skills

  • Team Collaboration
  • Database Management System Software
  • Verbal and Written Communication
  • Critical Thinking
  • Profit Margins
  • Operations Management
  • Problem-Solving Skills
  • Staff Training
  • Inventory Management
  • Diagram Interpretation

Certification

  • OSHA
  • DOT (HAZMAT AND SAFETY COMPLIANCE/MANAGEMENT)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Parts Specialist

Lacarguy
08.2021 - Current

Barista Shift Lead

Starbucks
08.2019 - 08.2021

Kitchen Manager

Chick-fil-A
02.2018 - 08.2019

GED -

California State University - Dominguez Hills

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JOSE ANAYA CRUZ