Jose Andrade
Beltsville,MD
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Pet Sitter
Self-employeed
Beltsville, MD
04.2022 - Current
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Provided companionship to animals by playing with them or providing belly rubs.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
- Administered oral medications as prescribed by the veterinarian or client instructions.
- Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
- Observed animals closely for any signs of injury or illness and took appropriate action if necessary.
- Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
- Worked collaboratively with other members of the team in order to provide excellent customer service.
- Fed animals twice daily and refilled water dish.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Archivist
Metropolitan Archives LLC
Hyattsville, MD
04.2022 - 01.2023
- Preserved artifacts and documents by reformatting them into digital archives.
- Ensured the accuracy and completeness of all records in the archives.
- Provided access to archived materials through both physical and digital means.
- Digitized analog media such as photographs, letters, maps, audio recordings.
- Coordinated activities with other departments regarding preservation projects.
- Developed and managed archival collections, including records of permanent value.
Manager in Training
Dominos Pizza Inc.
Silver Spring, MD
01.2017 - 12.2022
- Provided coaching and mentoring to team members on a regular basis.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Ensured compliance with all applicable laws regarding labor relations and safety regulations.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Coordinated the development of policies that support organizational growth objectives.
- Encouraged collaboration between different teams within the organization by creating an atmosphere of trust and respect.
- Monitored financial performance against budget targets on a monthly basis in order to identify variances from plan.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members.
- Learned company processes, procedures and employee role functions.
- Resolved customer issues efficiently to build loyalty.
- Enhanced leadership abilities through training and hands-on task completion.
- Supported staff training, development and evaluation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
High Point High School
Beltsville, MDSkills
- Positive Attitude
- Punctual and Reliable
- Client privacy
- Honest and Trustworthy
- Clean Background Check
- Customer Service
References
References available upon request.
Timeline
Pet Sitter
Self-employeed
04.2022 - Current
Archivist
Metropolitan Archives LLC
04.2022 - 01.2023
Manager in Training
Dominos Pizza Inc.
01.2017 - 12.2022
High School Diploma -
High Point High School