Jose A. Nunez
Aztec
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
10
10
years of professional experience
Work History
Grocery Stocker
Safeway
Farmington
08.2022 - 08.2023
- Stocked shelves with products according to company standards.
- Organized merchandise displays for optimal customer visibility.
- Assisted customers in locating items throughout the store.
- Maintained cleanliness and organization in stock areas.
- Monitored inventory levels and reported shortages to management.
- Collaborated with team members to ensure efficient stocking processes.
- Operated equipment safely for moving heavy stock items.
- Trained new staff on stocking procedures and store policies.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Checked expiration dates on perishable items to guarantee freshness.
- Assisted customers in locating desired items within the store.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
- Restocked shelves after each customer purchase for optimal display presentation.
- Responded quickly to any customer inquiries or complaints regarding stocked items.
- Assisted customers with product, promotion, and policy information.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Processed payments and bagged items for customer check out.
- Operated cash registers accurately when assisting customers at checkout lanes.
- Processed returns and exchanges efficiently according to company policy.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Stamped price tags on merchandise, referring to official price lists.
Stocker
BIG R
Bloomfield
03.2021 - 08.2022
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Unboxed and restocked merchandise into attractive displays.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.
- Promoted credit and loyalty programs during customer interactions.
- Contributed to store shrink-reduction goals and programs.
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
- Monitored customers for signs of fraud and theft to prevent store losses.
- Promoted safety initiatives to increase awareness and maintain risk-free environment.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.
- Tracked customer purchases to predict sales opportunities, adjusting presentation of merchandise to push certain items.
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Engaged customers and built connections to drive long-term sales.
- Planned balanced approach combining servicing of established accounts with consistent prospecting for new business.
- Consistently organized and restocked display racks to keep the store ready for customer needs.
Ross Dress for Less
Farmington
11.2018 - 03.2021
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
Tomos
Farmington
07.2017 - 01.2018
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
- Partnered with team members to efficiently serve food and beverages.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Fuddruckers
Farmington
07.2016 - 07.2017
- Accepted payment from customers and made change as necessary.
- Apportioned and served food to facility, employees, or patrons.
- Assisted co-workers.
- Assisted diners with seating as needed.
- Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
- Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten free and vegan items.
- Managed preparation and presentation of the desserts for all catering events.
- Trained staff of eight employees for correct facility procedures, safety codes, proper recipes, and plating techniques.
- Managed food and produce receiving process with 100 percent accuracy.
- Frequently switched between positions as cold food prep, and chief.
3D Corporation
Durango
05.2014 - 07.2016
- Accepted payment from customers and made change as necessary.
- Apportioned and served food to facility, employees, or patrons.
- Assisted co-workers.
- Assisted diners with seating as needed.
- Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
- Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten free and vegan items.
- Managed preparation and presentation of the desserts for all catering events.
- Trained staff of eight employees for correct facility procedures, safety codes, proper recipes, and plating techniques.
- Managed food and produce receiving process with 100 percent accuracy.
- Frequently switched between positions as cold food prep, and chief.
Blue Moon
Farmington
08.2013 - 05.2014
- Located items requested by customers performed dishwasher duties performed serving, cleaning.
- Loaded dishwashers and hand-washed items such as pots, pans, and knives.
- Kept drink stations clean and ready for service.
- Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events.
- Placed food serving on plates and trays according to customers' orders or supervisor's instructions.
- Prepared dishes following recipe or verbal instructions.
- Stocked supplies and paper goods in timely basis.
Education
High School Diploma -
Piedra Vista High SCHOOL
Farmington, NM05-2023
Skills
- Shelf stocking
- Product organization
- Inventory management
- Customer assistance
- Expiration monitoring
- Visual merchandising
- Cash handling
- Team collaboration
- Problem solving
- Safety compliance
- Equipment operation
- Product merchandising
- Loss prevention
- Stock organization
- Time management
- Energetic and outgoing
- Loading and unloading
- Product restocking
- Proper stacking and storage
- Merchandise stocking
- Protected lifting
- Safe lifting procedures
- Friendly and personable
- Point of sale systems
- Product knowledge
- Customer relationship management
- Attention to detail
- Effective communication
- Adaptability
- Exceeds sales goals
- Friendly and outgoing
- Outgoing personality
- Retail loss prevention
- Cash handling accuracy
- Merchandise display
- Problem-solving
- Goal oriented
- Cleaning techniques
- Hospitality and accommodation
Timeline
Grocery Stocker
Safeway
08.2022 - 08.2023
Stocker
BIG R
03.2021 - 08.2022
Ross Dress for Less
11.2018 - 03.2021
Tomos
07.2017 - 01.2018
Fuddruckers
07.2016 - 07.2017
3D Corporation
05.2014 - 07.2016
Blue Moon
08.2013 - 05.2014
High School Diploma -
Piedra Vista High SCHOOL