JOSE APOLAYA
Cincinnati,OH
Summary
Dedicated professional with knowledge of service delivery and proven customer services abilities. Committed to maintaining professional relationships to increase profitability, maintain customer interaction and drive business results.
Overview
9
9
years of professional experience
Work History
Store Manager
Bridgestone Retail Operations LLC.
10.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Built boss loyalty and retention by delivering excellent service experiences.
- Managed inventory control, cash control, and store opening and closing procedures.
- Delegate jobs to amongst team and monitored quality of work.
- Monitored product quality and communicated necessary improvements to technicians.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Managed 3 successful store increasing profitability through sales, margins, payroll, etc.
Inventory Associate
CarMax
12.2020 - 10.2021
- Logged and tracked deliveries and vehicle inventory
- Moved cars around the site so they are available for customers to view.
- Cleaned, vacuumed and reconditioned cars to the standards our customers deserve.
- Delivered prompt service through routine vehicle inspections, cleanliness and services on vehicles by Carmax standards.
- Collaborated with other departmental teams to enhance customer service experience and exceed team goals through effective client satisfaction.
Teller
PNC Bank
01.2020 - 11.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service. Such as achieving (100 referrals including account openings, credit cards, CDs, etc.)
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
Kitchen Manager in Training
Chipotle Mexican Grill
04.2016 - 07.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Delivered training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Managed and Counted Inventory and Ordered Truck. Most times, the numbers didn't match, which gave me an opportunity to implement a new method of counting inventory. As of the first month, we managed to save my location $4,000.
Education
Bachelor of Arts - Finance
Miami University, Farmers Business School
Oxford, OH05-2022
High School Diploma - undefined
Winton Woods High School
Cincinnati, OH05.2018
Skills
- Building Customer Trust and Loyalty
- Solving Customer Concerns
- Providing Feedback
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Effective Customer Communication
- Upselling Products and Services
- Excellent Attention to Detail
- Critical Thinking
- Cost Management
- Time Management
- Sales Activities
- Customer Service
- Problem-solving
- Goals and performance
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Bridgestone Retail Operations LLC.
10.2021 - Current
Inventory Associate
CarMax
12.2020 - 10.2021
Teller
PNC Bank
01.2020 - 11.2020
Kitchen Manager in Training
Chipotle Mexican Grill
04.2016 - 07.2017
High School Diploma - undefined
Winton Woods High School
Bachelor of Arts - Finance
Miami University, Farmers Business School
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