Jose Arencibia Martinez
Key West,FL
Summary
Highly motivated professional with a strong sales background, skilled in problem-solving and delivering exceptional customer service. Seeking a challenging position in a professional work environment to utilize advanced skills. Committed to driving sales growth and surpassing customer expectations. Eager to contribute to a dynamic team and make a significant impact in achieving organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
T-Mobile
11.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
T-Mobile
03.2021 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Mobile Expert
T-Mobile
08.2020 - 03.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
Store Manager
Metro by T-Mobile
02.2019 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Night Auditor
Holiday Inn
03.2019 - 07.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Night Auditor
Fairfield Inn & Suites
12.2018 - 02.2019
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Wireless Team Leader
MarketSource/Target Mobile
09.2018 - 02.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Food Runner
LA CARRETA
08.2017 - 10.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Cashier
Pollo Tropical
04.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High school or equivalent -
Miami Killian Senior High School
06.2016
Skills
- CUSTOMER SERVICE
- Detail oriented
- Increased sales
- Other sales
- Problem solving
- Bilingual
- Customer Support
- Sales Experience
- Spanish
- Team Management
- Retail Management
- Night Audit
- Guest Services
- Cash handling
- Management Experience
- Retail Sales
- Leadership Experience
- Front Desk
- Hospitality Experience
- Hotel Experience
- English
- Customer service
- Communication skills
- Front desk
- Management
- Leadership
- Heavy lifting
- Typing
- Telecommunication
- Sales
- Training & development
- Mentoring
- Interviewing
- Team development
Certification
Driver's License
Additional Information - Professional Skills
Knowledge and practical application of upselling techniques that contribute to the increased sales volume of the store and achievement of personal sales goals, Apply advanced problem solving and time management skills in a high volume sales environment, Recognized over a period of a year 80% of the time for contributing to increase the sales volumes, In mini sales competitions achieved a 25% higher in sales volume than my other sales associates, consistently being number 1 sales associate on a weekly basis, Contributed to increasing the sales volume of a trending product, placing the store in the top 5 among others in the area, Apply strong listening, persuasion and creativity skills to aid customer and address their needs, Carefully and quickly assess customers expectations about a product in a detail oriented way to be able to recommend and influence their final decision, Practice corporate policies regarding courtesy-based treatment of customers that influence customer brand commitment, Advanced multi-tasking capabilities while staying client centered, Able to pay close attention and listen to the customers needs and desires about certain product and service, always showing empathy towards their points of view, Comfortable communicating to meet the customers level of understanding, Be able to quickly think in ways to advertise service and merchandise, taking in consideration what is trending and also the kind of customer you are targeting, Appropriate application of important questions from the customer and apply what has been learned to improve service
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Store Manager
T-Mobile
11.2024 - Current
Assistant Manager
T-Mobile
03.2021 - 11.2024
Mobile Expert
T-Mobile
08.2020 - 03.2021
Night Auditor
Holiday Inn
03.2019 - 07.2020
Store Manager
Metro by T-Mobile
02.2019 - 08.2020
Night Auditor
Fairfield Inn & Suites
12.2018 - 02.2019
Wireless Team Leader
MarketSource/Target Mobile
09.2018 - 02.2019
Food Runner
LA CARRETA
08.2017 - 10.2018
Cashier
Pollo Tropical
04.2016 - 07.2017
High school or equivalent -
Miami Killian Senior High School
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