Jose Arevalo
San Salvador,
Summary
Motivated Business Administration major and student-athlete with experience in large organizations and teamwork. Knowledgeable in customer service, demonstrating strong communication skills. Functional proficiency in spreadsheets and a holder of the FINRA SIE certification. Committed to applying academic knowledge and work experience to contribute effectively in a professional environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Telecorporación Salvadoreña (TCS)
Santa Tecla
06.2025 - 08.2025
- Supported Human Resources department by maintaining personnel files and updating employee records as necessary.
- Work with the purchasing department to eliminate duplicate orders.
- Tracked and updated purchasing database to ensure accuracy.
- Assistance with tax credit registration for purchase orders.
Customer Service Call Center Agent
Telus International
San Salvador
06.2023 - 12.2023
- Identified customer needs and provided excellent customer service.
- Provided customer service by answering inquiries from customers.
- Coordinated customer service activities with other departments.
- Analyzed customer inquiries to identify and resolve issues promptly.
- Utilized software tools to track and manage problem resolution progress.
- Utilized CRM software tools/ Salesforce.
Education
BBA - Business Administration
University of Providence
Great Falls, MT12-2027
BBA - Business Administration
Kentucky Wesleyan College
Owensboro, KY12-2027
High School Diploma - Specialty in Economic And Social Sciences
Lycée Français De San Salvador "Antoine Et Consuel
Santa Tecla06-2023
Skills
- Customer service
- Project management
- Data analysis
- Microsoft Excel
- Employee training
- Tax credit registration
- SIE exam
- Team collaboration
- Multilingual proficiency
- Analytical thinking
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Certification
SIE exam
Timeline
Intern
Telecorporación Salvadoreña (TCS)
06.2025 - 08.2025
Customer Service Call Center Agent
Telus International
06.2023 - 12.2023
BBA - Business Administration
University of Providence
BBA - Business Administration
Kentucky Wesleyan College
High School Diploma - Specialty in Economic And Social Sciences
Lycée Français De San Salvador "Antoine Et Consuel