JOSE ARIAS
GARLAND,TX
Summary
Customer-savvy, detail oriented, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
55
55
years of professional experience
Work History
Server, Bartender, Designated Trainer
The Cheesecake Factory
10.2014 - 06.2022
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
03.1994 - 02.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Server Trainer
Red Lobster
01.2005 - 02.2015
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Discussed trends and risks related to responsible sale and service of [Type].
- Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
Server
Texas Land And Cattle
09.2004 - 01.2005
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Key Colony Inn
11.2002 - 06.2004
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Bar Manager
Dock Street Brasserie
03.1998 - 12.2001
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Consulted with managers to organize special events and promotions.
Server
Houlihan's Bar And Restaurant
02.1992 - 12.1993
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Chi Chi's Restaurant
01.1992 - 12.1993
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Material Storage and Handling Specialist
United States Army Reserve
05.1989 - 05.1993
- Read work orders and received oral instructions to determine work assignments and material or equipment needs.
- Picked, packed and scanned orders using RF guns.
- Verified articles received against corresponding paperwork, noting any discrepancies to promote inventory accuracy.
- Moved levers and controls to operate lifting devices such as forklifts, lift beams and swivel-hooks.
Education
No Degree - Mechanical Engineering
Drexel University
Philadelphia, PAHigh School Diploma -
Cardinal Dougherty High School
Philadelphia, PA06.1990
Skills
- High-Volume Dining
- Specials Promotion and Upselling
- Team Player
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Warm and Friendly
- Anticipating Guest Needs
- Suggestive Selling
Timeline
Server, Bartender, Designated Trainer
The Cheesecake Factory
10.2014 - 06.2022
Lead Server Trainer
Red Lobster
01.2005 - 02.2015
Server
Texas Land And Cattle
09.2004 - 01.2005
Server
Key Colony Inn
11.2002 - 06.2004
Bar Manager
Dock Street Brasserie
03.1998 - 12.2001
Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
03.1994 - 02.2018
Server
Houlihan's Bar And Restaurant
02.1992 - 12.1993
Server
Chi Chi's Restaurant
01.1992 - 12.1993
Material Storage and Handling Specialist
United States Army Reserve
05.1989 - 05.1993
No Degree - Mechanical Engineering
Drexel University
High School Diploma -
Cardinal Dougherty High School
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