JOSE A RODRIGUEZ
Lopatcong,NJ
Summary
Dynamic individual with hands-on experience in Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
RDC Warehouse Associate
BMW North America RDC Warehouse
12.2024 - Current
- Collected, arranged, and input information into database system.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Resolved problems, improved operations and provided exceptional service.
BMW Product Specialist
Bridgewater BMW
09.2024 - 11.2024
- Researched product's technical specifications and accurately communicated information.
- Assisted with demonstrations for Bridgewater BMW to showcase functionality.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Researched and identified solutions to technical problems.
- Continually expanded knowledge of Bridgewater BMW product line.
Studio Advisor
Lucid Motors
12.2022 - 04.2024
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Followed proper logistics safety procedures and protocols while loading, unloading and operating vehicles.
- Obtained signatures from customers upon delivery of vehicle.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Virtual Customer Service Supervisor
Tesla
07.2021 - 06.2022
- Sourced and managed customer retention database and online appointment booking system
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service
- Assisted with Team Training and Individual Coaching, Managing of Customer Relations and Sales Goals weekly
- Maintained composure and patience in dealing with aggressive customers
- Updated information and details of calls and inquiries in customer service database for future reference
- Resolved payment issues efficiently to improve customer satisfaction and loyalty.
Sales Advisor I, II
Tesla
06.2021 - 07.2021
- Outlined product features and answered questions about delivery policies, service standards and other areas of interest
- Answered requests and concerns with friendly and knowledgeable service
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes
- Set up appointments and maintained organized calendar
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Monitored customer order process and addressed customer issues
- Improved overall customer purchasing experiences to promote steady revenue
- Demonstrated product features to align with customer needs.
Operations Advisor III
Tesla
12.2018 - 06.2021
- Compiled and verified customer vehicle order data to resolve issues and streamline efficiency for example, making sure we have all necessary documents needed to proceed with delivery like Vehicle Insurance ID Cards
- Lending and form of payment verified and signed prior to delivery date
- Collaborated with Service Team to devise and implement solutions for issues and non-conformities that arose from vehicle transportation deliveries
- Identified needs of customers promptly and efficiently
- Enforced company policies, assisted in the preparation and delivery of a customers vehicle
- Defined appropriate metrics and measurements to drive results by coordinating same day vehicle arrivals with current list of vehicles being delivered on a daily basis
- Tracked outgoing and incoming payments of Tesla orders and assisted in quality control management duties
- Completed multiple contract reviews with efficiency and accuracy, resulting in minimal customer errors made at point of delivery and prevented processing delays.
Personal Banking Consultant III
Lakeland Bank
03.2016 - 02.2017
- Accurately processed customer transactions including Deposits, withdrawals, check cashing , loan payments and general ledger entries
- Assisted customers with Financial Planning, for example: first home purchases, retirement, investments, student loans, etc.
Loan Underwriter
Greater Alliance Federal Credit Union
02.2013 - 06.2015
- Analyze financial data related to loan request
- Evaluated loan documents to insure accuracy and completeness
- Performed risk assessments on potential loan recipients based on credit rating, borrowing history, and other specific risk factors.
Service Advisor
Town Audi & Town Porsche
02.2012 - 12.2012
- Serve as a communicator and liaison between the customer and technician; ensuring the customers needs are understood by the customer
- Verifying Warranty and Service contract Coverage
- Develop or provide customer with estimate for repair, including cost of parts, labor, and any deductibles
- Prepare Repair Order explaining issue, causes discovered, and Suggestions regarding preventative maintenance
- Provide excellent customer service by thanking customer for coming in and plan next visit.
Valet Supervisor/Service Advisor
Park Ave BMW
12.2010 - 01.2012
- Included, Making sure team is up to date with company policies, making sure Valet Team are greeting customers, arranging team of two to organize lots
- Maintain watch on any incoming vehicles from Tow
- Truck companies for repair assignment for Service Advisor
- Served as a communicator and liaison between the customer and technician; ensuring the customers needs are understood by the customer
- Verified Warranty and Service contract Coverage
- Developed or provide customer with estimate for repair, including cost of parts, labor, and any deductibles
- Prepared repair order documentation explaining the issues, causes discovered, and suggestions regarding preventative maintenance
- Provided excellent customer service by thanking customer for coming in and plan next visit.
Delivery Team Supervisor
PepsiCo, Inc
10.2008 - 12.2010
- I was responsible for leading a team of frontline employees to deliver orders to large format and small format stores in a fast paced environment
- Manage a group of 22-25 delivery drivers every morning upon them arriving to the warehouse for destination slips that were posted against a large bulletin board, any questions they had I would help assist with briefing on requirements
- Answer field calls from customers and stores regarding deliveries expected and ensuring 100% customer satisfaction
- Ensure compliance of Department of Transportation and PBC safety standards are met by all employees
- Conduct morning meetings upon arrival of drivers and go over weekly sales, extra orders, and expired merchandise pickups
- Coach, Lead, and develop drivers to help better support the sales organization and improve daily productivity.
Store Assistant Branch Manager
PNC Bank
11.2004 - 10.2008
- Implemented a Financial Plan for my team to follow to help guide new and old customers with their purchasing, saving, investing and future home buying needs
- Ensured we as a team are in compliance with Banking laws and regulations
- Monitored Branch Transactions, implementing safety procedures, and maintaining excellent customer relationships.
Education
Associate of Arts - Business Administration And Management
Bergen County Community College
Wayne, NJ06-2004
High School Diploma -
Passaic County Community College
Wayne, NJ06-2001
Skills
- Microsoft office
- Office administration
- Motivational leadership
- Relationship building
- Skilled in [technology]
- Administrative tasks
- Scheduling expertise
- Customer engagement
- Business management
Timeline
RDC Warehouse Associate
BMW North America RDC Warehouse
12.2024 - Current
BMW Product Specialist
Bridgewater BMW
09.2024 - 11.2024
Studio Advisor
Lucid Motors
12.2022 - 04.2024
Virtual Customer Service Supervisor
Tesla
07.2021 - 06.2022
Sales Advisor I, II
Tesla
06.2021 - 07.2021
Operations Advisor III
Tesla
12.2018 - 06.2021
Personal Banking Consultant III
Lakeland Bank
03.2016 - 02.2017
Loan Underwriter
Greater Alliance Federal Credit Union
02.2013 - 06.2015
Service Advisor
Town Audi & Town Porsche
02.2012 - 12.2012
Valet Supervisor/Service Advisor
Park Ave BMW
12.2010 - 01.2012
Delivery Team Supervisor
PepsiCo, Inc
10.2008 - 12.2010
Store Assistant Branch Manager
PNC Bank
11.2004 - 10.2008
Associate of Arts - Business Administration And Management
Bergen County Community College
High School Diploma -
Passaic County Community College
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