Jose Arzola

Utilized all available internal resources for self development in DGA On-Tool which lead to being recognized as the first analyst to submit a completed DGA to ILQA in the Jacksonville Region.

Assisted with the implementation of the DGA On-Tool by helping other analyst during IPB refresh remediation assignments.

Consulted with subject matter experts, CPC Hotline, and other managers for managing elevated risk entities under multiple jurisdictions.

Maintained frequent communication with COS to mitigate potential roadblocks within the refresh process while managing a pipeline with multiple due dates.

• Reduced false positive alerts by refining filtering criteria and optimizing system configurations.
• Trained new team members on relevant regulations, policies, procedures, and best practices in AML and sanctions screening.
• Maintained up-to-date knowledge of regulatory changes impacting the financial industry''s compliance landscape.
• Established communication channels between departments which improved collaboration and efficiency in the AML and Sanctions Screening process.

• Streamlined the eligibility determination process by implementing case management best practices and accurate documentation.
• Improved client satisfaction with timely and thorough communication regarding their cases, including updates on application status.
• Enhanced program integrity by diligently verifying the accuracy of client information through various databases and third-party sources.
• Increased efficiency by conducting comprehensive assessments of applicant''s financial resources, living arrangements, and other relevant factors.

• Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
• Identified potential suspicious activity by performing transaction monitoring and escalating cases for further investigation.
• Maintained updated knowledge of relevant regulations and industry best practices to continuously improve AML/KYC processes.
• Performed periodic reviews of existing client files, ensuring continued adherence to AML/KYC requirements.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.

• Increased small business client satisfaction by providing tailored financial solutions and exceptional customer service.
• Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
• Collaborated with branch partners to cross-sell banking products and services, increasing overall revenue for the bank.
• Established strong relationships with small business owners, earning trust as a reliable financial advisor.
• Enhanced regulatory compliance by conducting thorough risk assessments and implementing effective control measures.