Excel
Jose Juan Azpeitia
Commercial Account Manager
South Gate,CA
Summary
Enthusiastic Automotive Parts Sales professional specializing in Retail and Commercial Sales. Passionate about training and Team Member development. Motivational and encouraging leader with Eleven-year background, building productive and cohesive sales and service teams.
Overview
2
2
Languages
2
2
Certifications
8
8
years of post-secondary education
10
10
years of professional experience
Work History
Commercial Account Manager
AutoPlus / Pepboys
San Fernando, CA
02.2021 - Current
Assistant Store Manager
AutoPlus / Pepboys
Westchester, CA
10.2020 - 02.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas every daily to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Oversaw routed and improved delivery times.
- Promoted professional growth and facilitated talent development of each associate to drive performance.
- Conducted quarterly staff meetings (weekly & daily huddles) to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reconciled daily sales transactions to balance and log day to day revenue.
- Verified inventory counts remained within monthly tolerance levels
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Approved regular payroll submissions
- Supervised and evaluated staff of 10 including other managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
Auto Body & Repair Shop Manager
Mr. Kool's
City of Los Angeles, CA
02.2020 - 06.2020
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Routed timely parts order invoices to accounting office to maintain up-to-date records.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Distributed ordered components to appropriate technicians to complete repairs.
- Received and logged incoming parts orders.
- Inspected new parts and areas of repair to verify correctness and quality.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Negotiated completed damage estimates and repair costs.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Used Mitchell1 Software to calculate damages and claim values.
- Documented damage with photographs and detailed written descriptions.
- Replaced and repaired vehicle parts according to work order instructions.
Commercial Account Manager
AutoPlus / Pepboys
Culver City, CA
10.2018 - 02.2020
- Analyzed client needs to identify coverage solutions (hours of operations and PEAK hours) .
- Processed daily email and phone calls from customers and with concerns or sales inquiries.
- Negotiated prices and sales targets with customers to set up incentives.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- SALES CALLS- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for their many needs.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with customers and prospects to discuss business needs to consulted with them to maximize productivity and profit.
- Collaborated with vendor representatives and company partners.
- Established fair pricing structures and finalized contracts to complete purchase agreements with EQUIPMENT customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Promoted and up-sold products and services to meet needs of customers.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation Equipment leasing and earn-back proposals smoothly to finalize sales.
- Follow up with clients after sales or contract signings to resolve problems and provide ongoing support.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted customers by answering questions and fulfilling requests.
- Assisted payment collections
- Hosted Real World Training Seminars
Store Manager
Oreilly Auto Parts
City of Los Angeles, CA
09.2016 - 09.2018
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Use KPI's data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates on product and sales knowledge by using effective training tools such as workshops and live demos
- Increase Average Ticket amount by selling complete jobs and related products
- Maintained proper product levels and inventory controls for retail merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Evaluated Team Member performance and logged data to monitor and measure productivity, goal progress and activity levels of Team Members.
- Developed new store location from ground up by hiring and training efficient team.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated merchandise and displays to feature new products and promotions.
- Kept inventories accurate with daily cycle counts and Weekly audits to identify and resolve variances.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Parts Specialists.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained and encouraged RSS, CSS, TSM and SMs, promoting culture of hard work, efficiency and performance.
- Approved regular payroll submissions for 16 employees.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Analyzed and interpreted store trends with CRM
- Increased sales and profits, year over year Double Digit comps
- Bolstered sales volume by 30% in less than a year by implementing fundamentals.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Satisfied customers with fast, knowledgeable service for automotive after market product needs.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Issued parts to technicians to complete customers' repairs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Fulfilled all cashier duties, including cash handling, credit card transactions and register closeout at end of business day.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Completed routine store inventories.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Streamlined processing of defective and clearance items to increase productivity.
- Reduced shrinkage by closely monitoring inventory and security procedures.
- Implemented rewards program, bolstering customer retention
Territory Sales Manager
Oreilly Auto Parts
City of Los Angeles, CA
02.2013 - 09.2016
- Exceeded targets by building, directing and motivating high-performing sales team.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Managed and motivated sales team to increase sales.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Trained new TSM's and SM's on sales calls sales strategies and processes to reduce process gaps and increase sales.
Retail Sales Specialist
AutoZone
Compton, CA
08.2010 - 12.2012
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register to record all transactions accurately and efficiently.
- Operated cash register for cash, check and credit card transactions
Education
Automotive Technology
Los Angeles Trade Technical College
Los Angeles, CA 02.2010 - 02.2012
Mechanical Engineering
Cal State Long Beach
Long Beach, CA 02.2008 - 02.2010
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA 02.2003 - 08.2007
Skills
Account management
Quotes and sales
Client needs analysis
Leadership
Cultural awareness
Goal Setting
Operations management
Verbal and written communication
Staff Training
Vehicle operations and repair knowledge
Sales coaching
Customer relationship development
Parts ordering and management
Team Building
Customer Retention
And much more!
Software
Word
PowerPoint
Certification
P2 ASE - [2020-2025]
Interests
Travel with my wife and 3 kids
Timeline
Commercial Account Manager
AutoPlus / Pepboys
02.2021 - Current
Assistant Store Manager
AutoPlus / Pepboys
10.2020 - 02.2021
P2 ASE - [2020-2025]
07-2020
MACS609
05-2020
Auto Body & Repair Shop Manager
Mr. Kool's
02.2020 - 06.2020
Commercial Account Manager
AutoPlus / Pepboys
10.2018 - 02.2020
Store Manager
Oreilly Auto Parts
09.2016 - 09.2018
Territory Sales Manager
Oreilly Auto Parts
02.2013 - 09.2016
Retail Sales Specialist
AutoZone
08.2010 - 12.2012
Automotive Technology
Los Angeles Trade Technical College
02.2010 - 02.2012
Mechanical Engineering
Cal State Long Beach
02.2008 - 02.2010
High School Diploma -
Alain Leroy Locke College Preparatory Academy
02.2003 - 08.2007