Jose Baez
Fontana,CA
Summary
A Dynamic professional with a proven track record at T Shirt Warehouse, enhancing customer satisfaction through effective training and performance monitoring. Bilingual and skilled in problem-solving, I excel in fast-paced environments, leveraging my HVAC system knowledge to drive team success and foster collaboration. Committed to delivering exceptional service and results.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead
Id Logistics
Ontario, CA
08.2024 - Current
- Assisted in developing training programs to improve employee performance and engagement.
- Coordinated daily operations to enhance team productivity and service quality.
- Led team meetings to align objectives, track progress, and foster collaboration among staff.
Lead
Mobis
Ontario, CA
03.2020 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Customer Service Manager
T Shirt Warehouse
Montclair, CA
06.2017 - 02.2020
- Oversaw customer service operations to enhance satisfaction and resolve inquiries efficiently.
- Developed training programs for staff to improve product knowledge and service quality.
- Monitored performance metrics to identify areas for improvement and ensure consistent service delivery.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
HVAC Certifications - HVACR
Chaffey College
Rancho Cucamonga, CA05.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Bilingual
- HVAC system knowledge
- HVAC testing
- HVAC and refrigeration systems
Certification
- Universal certification
- R410a certification
- HVACR certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead
Id Logistics
08.2024 - Current
Lead
Mobis
03.2020 - 05.2023
Customer Service Manager
T Shirt Warehouse
06.2017 - 02.2020
HVAC Certifications - HVACR
Chaffey College