JOSE BALDERRAMA
Killeen,TX
Summary
Well-rounded professional with career-long record of success in sales and logistics support Well-rounded professional with extensive experience in sales, logistics, and student services. Proven ability to align business strategies with established paradigms to achieve maximum operational impact. Known for efficient resource management, exceptional communication, and organizational skills, especially within military and educational environments.
Overview
23
23
years of professional experience
Work History
Career Skills Program Installation Administrator
U.S. Army
Fort Cavazos, TX
03.2024 - Current
- Identify opportunities for transitioning Soldiers and connect them with industry partners
- Coordinate with employers, professional associations, and education providers to promote high-value jobs or careers for transitioning military personnel
- Serve as the Garrison Transition Assistance Program (TAP) point of contact (POC) for Army CSP
- Manage day-to-day operations of CSP classes, including tracking applicants, scheduling sessions, and entering data in TAPXXI and other career skills databases
- Prepare summaries, executive reports, and data analysis
- Maintain communication with key government personnel, public officials, employers, and stakeholders
- Create and promote marketing materials to support CSPs.
Transportation Assistant
U.S. Army
Fort Hood, TX
11.2021 - 06.2022
- Coordinated activities with Military Traffic Management Command to deliver logistical support for the transportation of groups including 21 or more persons
- Devised appropriate routes with the most economical advantage; planned and executed resulting itineraries and routings in line with traveler’s needs and requirements
- Delivered entitlement briefings to maximize the knowledge of permanent part personnel and enlisted students
- Authored and updated daily logs to reflect individuals preparing to depart
- Conducted follow-ups to evaluate housing needs for service members departing to another duty station.
Sales Associate
Sprint Wireless
Killeen, TX
10.2015 - 03.2016
- Demonstrated positive attitude and ability to maintain relationships with customers, vendors, and peers
- Greeted visitors to direct their calls, respond to voicemail/email messages, and schedule appointments
- Delivered support for office staff and other employees by performing administrative duties such as receiving and distributing mail, entering and retrieving data from the computerized recordkeeping system, drafting documents and correspondence, and remaining abreast of current guidelines and available resources; streamlined internal operations to facilitate higher sales performance
- Created, updated, and handled documents/files pertaining personal/confidential information
- Ensured the on-time completion of all assignments.
Sales Associate
Rooms to Go
Harker Heights, TX
04.2014 - 10.2015
- Leveraged relationship management expertise to promptly identify customer needs and recommend products based on client criteria
- Addressed and resolved customer questions, as well as any issues or complaints
- Greeted customers and delivered exceptional service to promote satisfaction and retention
- Identified opportunities to improved engagement with merchandiser
- Devised promotions and opportunities to enhance customer knowledge and grow sales revenue.
Store Manager
Verizon Wireless
Copperas Cove, TX
02.2013 - 04.2014
- Provided leadership and direction for store operations, including employee supervision, schedule coordination, sales, customer service, operations, and strategic planning
- Provided technical assistance and other employee resources in the areas of hiring and ongoing training
- Drove doubled in-store sales in 2 years by training sales associates, enhancing customer service, and optimizing operations.
Sales Associate
Benny Boyd Auto Sales
Lampasas, TX
06.2011 - 02.2013
- Engaged with customers to determine their needs and advise them in selecting the most suitable vehicle
- Conducted negotiations to finalize vehicle price, considering 'trade-in' price for current vehicles
- Bridged communications with the Finance Department staff to assist customer in making financial arrangements, including cash payments or external loans
- Maintained up-to-date stock lists by forming business relationships with new car manufacturers and other used car dealerships, increasing the business inventory
- Conceptualized strategies to promote additional products, such as accessories or after-sales service
- Drafted the associated paperwork and performed pre-delivery inspections.
Career Counselor/Schools NCOIC
U.S. Army
Fort Hood, TX
01.2002 - 06.2011
- Provided soldiers with career options to included retention interviews, reenlistment eligibility, and additional military career options
- Responsible for maintaining unit retention files, retention board and office battle boards
- Maintained zero school no-shows while sending 151 soldiers to 32 different career schools
- Implemented supervision over unit’s training requirements to enhance the unit’s readiness
- Scheduled, organized, and implemented up to date standards on Army education services.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
Capella University
01.2020
BACHELOR OF SCIENCE (B.S.) IN BUSINESS -
University of Phoenix
01.2016
Basic Leadership Course -
U.S. Army
01.2009
Skills
- Relationship Management
- Student Services
- Strategic Planning
- Marketing and Promotion
- Event Coordination
- Data Analysis and Reporting
- Independent Operation
- Salesforce
- Communication Skills
Affiliations
National Society of Leadership and Success
State
Texas
City
Killeen
Technicalproficiencies
- Microsoft Office Suite 365
- Windows OS
- Salesforce
- MS Teams
- Zoom
Timeline
Career Skills Program Installation Administrator
U.S. Army
03.2024 - Current
Transportation Assistant
U.S. Army
11.2021 - 06.2022
Sales Associate
Sprint Wireless
10.2015 - 03.2016
Sales Associate
Rooms to Go
04.2014 - 10.2015
Store Manager
Verizon Wireless
02.2013 - 04.2014
Sales Associate
Benny Boyd Auto Sales
06.2011 - 02.2013
Career Counselor/Schools NCOIC
U.S. Army
01.2002 - 06.2011
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
Capella University
BACHELOR OF SCIENCE (B.S.) IN BUSINESS -
University of Phoenix
Basic Leadership Course -
U.S. Army